Easy steps to fix Windows 10 wifi problems [troubleshooting guide]

Got yourself a wifi problem? Today’s troubleshooting article deals with the question on what you need to do when faced with online problems in your Windows 10 PC. We understand how frustrating it can be when wifi connection fails to cooperate when we need it the most. Whether you’re in your house or using a business wifi network, you may find useful the suggestions we prepared for you. We don’t intend this article to put a stop to all your networking troubles but hopefully, it can give you some direction on how to tackle wifi problems.

Before we proceed to the main topic though, we would like to remind you that we accept requests for assistance regarding their Windows computers. If you have a problem that you can’t seem to find a solution to, send us your issue by following the link at the bottom of this page. Just remember, windows problems can sometimes be difficult to diagnose so kindly make sure that you give us very detailed description of the problem. You want to mention relevant history that may have led to the issue. The more information that you can provide, the higher the chance of us diagnosing the issue more efficiently. We also expect that you mention whatever troubleshooting step/s that you may have done before contacting us in order to prevent repeating them in our article. Again, the more details you can give us, the faster it is for us to pinpoint the cause and its corresponding solution.

Step #1: Use the built-in Network troubleshooter

A lot of wifi connection problems have common causes so before you do more advanced steps, you want try easy solutions first. And speaking of easy solutions, there’s no easier way to resolve a no connection problem than by using the Network troubleshooter that’s in your PC already. Here’s how to do that:

  1. Click the Start button to open the Start menu.
  2. Click Settings.
  3. Click Network & Internet.
  4. Click Status.
  5. Click Network troubleshooter under Change your network settings.

Step #2: Verify that wifi functionality is set to ON

Some users may right away blame bugs or other equipment failure when they realize that their wifi appears to be not working. What they don’t usually check first is if wifi on their Windows 10 PC is on or not. To ensure that your laptop’s wifi is on before you continue your troubleshooting, do the steps below:

  1. Click the Start button to open the Start menu.
  2. Click Settings.
  3. Click Network & Internet.
  4. Click Wi-Fi.
  5. Click on Show available networks.
  6. Select your preferred network by clicking on Connect.

If your laptop has a physical wifi button, make sure that it’s set to ON and not to OFF.  An LED indicator usually lights up when your wifi function is ON. If you’re not sure how to check this, consult the documentation that came with your PC.

Step #3: Turn off Airplane Mode

Some users may forget that Airplane Mode on their laptop is enabled. This usually happens after a trip that requires you to disable the usual networking abilities of your computer. To check if Airplane mode is on, follow these steps:

  1. Click the Start button to open the Start menu.
  2. Click Settings.
  3. Click Network & Internet.
  4. Turn off Airplane mode.

Step #4: Check wifi signal strength

Typically, router signals can only provide reliable service to a device if it’s not more than 30 feet away. This distance can be cut significantly shorter if there are other interference between the devices like thick, reinforced walls, or other objects that can block router signals. Make sure that you check the signal bars your laptop is getting. In general, 1 or 2 signal bars is indicative of poor or unreliable wifi connection. Move your laptop closer to the router and see if that will improve the situation.

Step #5: Dig deeper by identifying symptoms

Wifi troubleshooting requires knowing the symptoms. This is an important step in finding solutions based on observed indicators, errors, or other weird behaviors your PC is making. The best way to identifying symptoms in this situation is by asking questions like the ones below:

  • Is your PC showing as connected to the network? In Windows 10, there are 5 wifi connection states and each one is indicative of a particular wifi situation. To know more about these wifi icons, you can visit Microsoft’s support site.
  • Does your PC stay connected or is there an intermittent connection? Your laptop may be experiencing unstable internet connection for a number of reasons such as poor wifi signal reception, Windows glitch, or interference. It’s also possible that there’s an on-going internet connection problem that’s originating from your ISP (internet service provider).
  • Can you connect your computer to another wifi network, or do other wireless devices able to connect to wifi fine? This one is self-explanatory. If your laptop can connect to other wifi networks, then the problem must be router-specific. If other wireless gadgets can connect to your wifi without problems, then there must be something wrong with your computer.
  • Are you having slow internet connection issue? A slow wifi connection can sometimes be mistaken for no connection at all. Try to do a speedtest and see how fast your Windows 10 PC’s download speed is. If your laptop is downloading something in the background, or if another computer is hogging all download speed for some reason, your wifi connection may appear slow or non-existent.

Each of these questions can have its own troubleshooting route. We will not be providing how to fix all of them but you can do more research to figure whatever is happening

Step #6: Check if your Windows 10 laptop detects your wifi network

If you noticed that your computer does not seem to display the name of your wifi network, it’s possible that your router may be set not to broadcast it. To ensure that the router displays the wifi network name, follow the steps below:

  1. Find a good working ethernet cable and connect your computer to your router using it.
  2. Open your web browser and type the IP address for your wireless router. (For example, or—check the documentation for your router to find the default IP address.)
  3. Sign in with your user name and password, then make sure an option labeled Enable SSID Broadcast, Wireless SSID broadcast, or something similar is turned on. This setting is often on a Wireless Settings page.

Step #7: Ensure that your Windows 10 laptop runs updated operating system and wireless network drivers

If you can’t seem to figure out the reason for the problem, especially if only your particular computer is having the trouble while the rest of wireless gadgets are fine, there’s a chance it’s a driver issue. To check for the latest wireless networking drivers, follow the steps below:

  1. Click the Start button to open the Start menu.
  2. Search for Device Manager by typing it in the search box.
  3. Open Device Manager.
  4. Click on Network adapters, then the network adapter name.
  5. Right-click (or press and hold) the network adapter name.
  6. Select Update driver.
  7. Click on Search automatically for updated driver software.
  8. Follow on-screen steps then select Close.
  9. If your computer finds a new driver, it’ll be downloaded and installed.
  10. Once the installation of the new driver is finished, restart your PC.

Step #8: Dig deeper by analyzing your wireless network report

This troubleshooting step is intended for more advanced users only. If you’re not comfortable using the Command Prompt or finding it hard to understand networking terms, this isn’t for you. If you feel more adventurous after doing the preceding solutions above though, you can refer to a short official guide from Microsoft on how to find the problem after generating a wireless networking report.

Step #9: Contact your ISP

The old school method of asking assistance from professionals is not lost when it comes to troubleshooting a network problem. If you’re not confident on doing advanced troubleshooting steps or finding out the reason for the problem yourself, you can always ask assistance from your Internet Service Provider.


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If you are having a problem with your Windows computer, don’t hesitate to let us know about it. We understand how frustrating computer problems can be so, more so if you can’t find the right solutions at all. Our blog exists to help PC users and Windows community deal with their problems effectively. To engage with us, just fill out the questionnaire in this link and wait for our articles to be published. In order to help as many people as possible, we only provide our solutions via posts so please don’t expect that we will respond to your emails or private messages. By making all posts public, we can share our solutions to other users in a more efficient manner. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.