Easy troubleshooting steps to do if you can’t load websites in Chrome

Are you having trouble loading websites in your Chrome browser? Today’s troubleshooting article gives you the steps that you can do to resolve the problem. Common errors that you may encounter in this case includes:

  • This webpage is not available,
  • Google logo with an accompanying error code like 502, etc.
  • Unable to access the network
  • This site can’t provide a secure connection
  • Other similar codes and errors

If you happen to come across any similar Chrome error above, check out our suggestions below.

Before we proceed to the main topic though, we would like to remind you that we accept requests for assistance regarding their Windows computers. If you have a problem that you can’t seem to find a solution to, send us your issue by following the link at the bottom of this page. Just remember, windows problems can sometimes be difficult to diagnose so kindly make sure that you give us very detailed description of the problem. You want to mention relevant history that may have led to the issue. The more information that you can provide, the higher the chance of us diagnosing the issue more efficiently. We also expect that you mention whatever troubleshooting step/s that you may have done before contacting us in order to prevent repeating them in our article. Again, the more details you can give us, the faster it is for us to pinpoint the cause and its corresponding solution.

Identifying the problem

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The key to solving Google Chrome problems is by knowing where it comes from in the first place. Knowing the problem is as important as finding ways to fix it. When it comes to Google Chrome connectivity issues, it’s critical that you narrow down the cause of the problem. This will not only help you find the right solution, but will also cut your troubleshooting time significantly.

Unlike other Chrome issues, the topic we’re trying to address right now can be a little difficult to fix because there’s usually no errors associated with it. In most cases, Chrome will only stay at the loading page and not change a thing. Hence, the first step in your troubleshooting ladder is to isolate the cause so targeted troubleshooting steps can be performed.

Step #1: Check if there’s a website issue

When faced with a Chrome problem wherein a website doesn’t appear to load, a good thing to do first is to see if it’s happening to one site only or not. Try loading 2 more websites and see if the same situation occurs. If these other sites also fails to load, then there may be a Chrome issue, or an even deeper reason for it.

Delete website cookie

If you figure that the issue only happens with a certain website, you can try deleting the cookie/s of that particular site, or wipe Chrome’s browsing data in one fell swoop.

To delete a particular cookie for a site, follow these steps:

  1. On your computer, open Chrome.
  2. At the top right, click More.
  3. Click Settings.
  4. At the bottom, click Advanced.
  5. Under “Privacy and security,” click Content settings.
  6. Click Cookies.
  7. Under “All cookies and site data,” search for the website’s name.
  8. To the right of the site, click Remove.
  9. Restart Google Chrome and reload the page.

How to clear Chrome browsing history

If deleting a site cookie/s won’t help, the next good thing to do is to clear its browsing data. This troubleshooting step is usually effective in this situation so hopefully, the problem stops here. To clear browsing data, follow these steps:

  1. On your computer, open Chrome.
  2. At the top right, click More.
  3. Click More tools.
  4. Click Clear browsing data.
  5. At the top, choose a time range. To delete everything, select All time.
  6. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  7. Click Clear data.

Clearing Chrome’s browsing data will make browser level changes. For instance, you’ll have to log back in to some websites and images, contents, and videos may seem slower to load when you first access them. This is normal as Chrome is now on the process again of creating a fresh cache.

If a certain continues to fail to load after clearing Chrome’s cache, then there must be an issue with the site itself. All you can do in this case is to wait until that problem is fixed by its administrator.

Chrome saying site is unsafe

Sometimes, Google will mark a site as unsafe due to a number of reasons. The most common one though is if the said site has been reported by other users before because they are deceptive, or tries to trick users to provide sensitive information. If you’re getting a Chrome warning about malware or possible phishing attempt, we suggest that you proceed with caution. Google Chrome has a built-in phishing and malware detection system so you might encounter any of the following messages:

  • The site ahead contains malware
  • Deceptive site ahead
  • The site ahead contains harmful programs
  • This page is trying to load scripts from unauthenticated sources

Any of these messages are clear indicators that you must be careful with the site you’re trying to visit.

If you are positive that the site is safe and Google has mistakenly tagged it as unsafe, you can proceed by doing these steps:

  1. On your computer, open Chrome.
  2. On the page where you see a warning, click Details.
  3. Click Visit this unsafe site.
  4. The page will load.

Even after loading the page, Chrome might still try to protect you by removing suspicious contents from the page. To load the entire page, do the following:

  1. On your computer, open Chrome.
  2. On a deceptive site, to the right of the address bar, click Content blocked Content blocked icon (a page with a red x).
  3. In the alert, click Load full site.
  4. The page will load.

How to turn off Chrome warnings about dangerous sites

Although we highly discourage you to do this, there’s actually a way for users to turn off Chrome’s warnings. Keep in mind that most of the time, Google Chrome is right about deceptive sites. Only turn Chrome’s warning mechanism at your own risk.

To turn off Chrome alerts, follow these steps:

  1. Open Chrome.
  2. At the top-right, click More and then Settings.
  3. At the bottom, click Advanced.
  4. Under ‘Privacy and security’, turn off Protect you and your device from dangerous sites.

Step #2: Troubleshoot your Chrome browser

If the website you’re trying to load works in other web browsers but not in Chrome, you can do the troubleshooting steps below to identify the cause of the problem.

Antivirus issue

In some rare cases, updates to Chrome or some security software can change some network configurations. This can then lead to problems including Chrome’s inability to open websites. If you recently installed a Chrome update, or a security patch, you can try to check your antivirus settings first to see if Chrome is allowed to connect to the internet or not. Exact steps can vary at this point so you’ll have to play with the settings of your antivirus to get it done. If you can’t seem to figure it out, try removing your antivirus temporarily from the system.

Clear Chrome browsing history

Wiping Chrome’s browsing history can also be done in this case. Refer to the steps above on how to do it.

Extension may not be working right

If you are fond of using extensions without properly screening them, there’s a chance one is causing the problem to see if it’s an extension issue, try to load the page in Incognito Mode. To do that, open your Chrome browser and press SHIFT + CTRL + N. Once Incognito tab has loaded, open the page in that tab. If you think one of the extensions is causing the trouble and you have lots of them, use the method of elimination to identify it. Basically, what you need to do is to remove an extension and check for the problem. If the site still won’t load, move ahead by removing another extension and doing the same cycle.

Step #3: Troubleshoot other possible causes

There may be other reasons why Chrome or any other browser is unable to open websites. Such issue is usually complicated enough for an average computer to fix and may require help from professionals such as your ISP technical support team. However, some common reasons why browsers may fail to load a website includes the following:

DNS error/issue

If you happen to be getting DNS-related error code, that can be an indication that the Domain Name Server (DNS) of your Internet Service Provider (ISP) may be down or problematic. DNS is responsible for allowing a browser to convert google.com into an IP address that computers recognize. In simple terms, when you type in Google.com in the address bar, your DNS will actually convert it into known IP address so you can load the page in your browser. If DNS is down, Google.com will not be converted into an IP address, hence Chrome will usually return a This webpage is not available error. At the bottom of that page, the error code will usually start with DNS_PROBE_ …. If you think you have a DNS problem, contact your ISP so they can walk you through on what to do.

Alternatively, you can try to change the DNS settings in your computer by doing these steps:

  1. Open Control Panel.
  2. Click on Network and Internet.
  3. Click on Network and Sharing Center.
  4. On the left pane, click on Change adapter settings.
  5. Right-click the network interface connected to the internet, and select Properties.
  6. Select Internet Protocol Version 4 (TCP/IPv4) from the list.
  7. Click the Properties button.
  8. Click the Use the following DNS server addresses option.
  9. Type your preferred and alternate DNS server addresses. We suggest that you use Google’s DNS servers: Preferred:; Alternate:
  10. Click OK.
  11. Click Close to apply the new DNS settings to the adapter.

Disable Chrome DNS Prefetch

Your Google Chrome browser keeps its own cache to help you open pages more quickly. This cache mechanism, also known as DNS Prefetch, is built from the ground up so it may be helpful in your browsing activity or not. At times, this cache can become problematic for some reason so disabling may or may not help in this particular problem. To disable Chrome’s DNS Prefetch, follow these steps:

  1. Open Chrome browser.
  2. Click the Menu (three-dot) icon in the upper right side.
  3. Select Settings.
  4. Scroll down and click Advanced.
  5. Scroll down to the “Privacy and security” section, then toggle the “Use a prediction service to load pages more quickly” option to the left to disable Prefetch.
  6. If you want to turn DNS Prefetch later, simply move the slider to the right.


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