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Fix Chromebook issues: How to factory reset your Chromebook [tutorial]

There can be reasons why you will want to factory reset your #Chromebook. If you happen to:

  • have problems that persists after exhausting other software solutions, or
  • suspect that there’s hardware malfunction
  • see the message “Reset this Chrome device”
  • encounter problems with your user profile or settings
  • restart your Chromebook and it continues to show problems
  • sell or give away your Chromebook

factory reset may be a necessary troubleshooting step that you need to do. Also known as Powerwash, factory reset is an efficient way to remove troublesome bugs. Just like factory reset in any other electronic device, this process will return all software settings back to their factory state. Because a software in factory state is generally free from bugs or issues, doing a Powerwash or factory reset is also an effective way to bring your Chromebook back to its known, working state.

Before we proceed to the main topic though, we would like to remind you that we accept requests for assistance regarding their Windows computers. If you have a problem that you can’t seem to find a solution to, send us your issue by following the link at the bottom of this page. Just remember, windows problems can sometimes be difficult to diagnose so kindly make sure that you give us very detailed description of the problem. You want to mention relevant history that may have led to the issue. The more information that you can provide, the higher the chance of us diagnosing the issue more efficiently. We also expect that you mention whatever troubleshooting step/s that you may have done before contacting us in order to prevent repeating them in our article. Again, the more details you can give us, the faster it is for us to pinpoint the cause and its corresponding solution.


How to save your Chromebook document before doing a factory reset

Chromebook factory reset will erase all unsaved files or tasks so be sure to back everything up to the cloud first. Just in case you’re still working on a document immediately before doing a factory reset, be sure to manually save your work by following the steps below:

    1. Press Ctrl + S.
    2. At the bottom, type a name for your file.
    3. In the left column, choose where you’d like to save your file: 
      • Downloads (a temporary folder on your Chromebook’s hard drive)
      • Google Drive
      • An external storage device (if you have one connected to your Chromebook)
      • Another cloud file system
    4. Click Save.

Chrome OS is designed to overwrite files in your Downloads folder if the device is running low on storage space. If you want to save all your downloaded files before doing a factory reset, make sure to move them to your Google Drive, external storage, or another cloud service. The most efficient way to save files from a Chromebook is with the use of another local storage device such as an external hard drive or USB flash drive. If you have limited cellular data cap or in a poor wifi network, consider saving your backup to a local storage device such as a flash drive or hard drive.

Generally, your settings and data are synced to your Google account automatically. As long as your Chromebook is connected to the internet, you can expect that everything you do in your Chromebook is saved.

If you have a Chromebook that’s provided by your school or company, your administrator may disable sync. If that’s the case, you won’t be able to sync some information. To see if you have the option to sync your information, follow the steps below:

  1. Click your account photo.
  2. Click Settings Settings.
  3. In the “People” section, click Sync.
  4. Choose what you’d like to sync. To use all the same settings on every Chromebook you sign in to, turn on Sync everything.

How to factory reset your Chromebook

There are two ways to factory reset a Chromebook. One is by using shortcut keys and the other is via Settings.

How to factory reset your Chromebook using shortcut keys

  1. Save any current work you’re doing. If you have a lot of downloaded you want to save, make sure to visit the Downloads folder and back the contents up.
  2. Sign out of your Chromebook.
  3. Press and hold Ctrl + Alt + Shift + R.
  4. Click Restart.
  5. In the box that appears, click Reset and sign in with your Google Account. The account you sign in with after you reset your Chromebook will be the owner account.
  6. Follow on-screen instructions..
  7. Once you’ve reset your Chromebook: you can then set it up again.
  8. If you’re trying to do a factory reset as part of a series of troubleshooting steps, you can check if the problem is fixed

How to factory reset your Chromebook using the Settings menu

  1. Save any current work you’re doing. If you have a lot of downloaded you want to save, make sure to visit the Downloads folder and back the contents up.
  2. Click your account photo.
  3. Click Settings icon (cog/gear icon).
  4. At the bottom, click Advanced.
  5. In the Powerwash section, click Powerwash.
  6. In the box that appears, click Restart and sign in with your Google Account.
  7. Note: The account you sign in with after you reset your Chromebook will be the owner account.
  8. Follow the steps that appear.
  9. Once you’ve reset your Chromebook: you can then set it up again.
  10. If you’re trying to do a factory reset as part of a series of troubleshooting steps, you can check if the problem is fixed.

How to factory reset a Chromebook that’s provided by your school or company

Chromebooks provided by an institution like a school or company may have limited settings for its user. This is to ensure that the software remains original and to prevent users from tampering with it. If you’re having trouble with your Chromebook and nothing seems to fix it, contact your administrator so they can help you. Chromebooks given by schools or companies don’t usually have the factory reset option via Settings. You may not be able to do factory reset using shortcut keys.

 


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