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How to fix Chromebook not powering on issue [troubleshooting guide]

Chromebooks may be unconventional in our traditional understanding of how a computer should be but it’s not immune to the same issues plaguing electronic in general. For instance, it can still succumb to one of the most common problems in any computer or smartphone — not powering on issue. In today’s #Chromebook troubleshooting article, we discuss the ways that you can try when you find your own device not able to turn on at all.

Before we proceed to the main topic though, we would like to remind you that we accept requests for assistance regarding their Windows computers. If you have a problem that you can’t seem to find a solution to, send us your issue by following the link at the bottom of this page. Just remember, windows problems can sometimes be difficult to diagnose so kindly make sure that you give us very detailed description of the problem. You want to mention relevant history that may have led to the issue. The more information that you can provide, the higher the chance of us diagnosing the issue more efficiently. We also expect that you mention whatever troubleshooting step/s that you may have done before contacting us in order to prevent repeating them in our article. Again, the more details you can give us, the faster it is for us to pinpoint the cause and its corresponding solution.


Fix for Chromebook not turning on: Verify if charging works

If your Chromebook seemed unable to power on, the first thing that you want to check is its battery and if the device still charges normally. Included in this step is the required check to see the charging cable and power outlet are fine. Below are the itemized steps that you need to do.

  • Ensure that the charging cable is working. Inspect it for cuts, bents, or obvious signs of damage.
  • Ensure that the charger has no obvious signs of damage.
  • Ensure that power outlet you’re connecting the charger to is not malfunctioning. You can do that by plugging in a different device into it. If the second device charges fine with it, then the outlet must be good.
  • Charge the Chromebook for at least 30 minutes to an hour before attempting to turn it back on again.
  • Check if your laptop works when connected to the AC adapter. If it only powers on when in this setup, the battery must be damaged and needs replacement. Keep in mind that Lithium-based batteries like the one in your Chromebook gradually loses capacity over time. If your computer is over a year old and you’re using it heavily everyday since you unboxed it, it’s possible that the battery may simply be dying. Have it replaced with an identical one from the manufacturer.

Fix for Chromebook not turning on: Check if you have Black screen issue or Blank screen issue

In this situation, your Chromebook is not totally dead although the screen may remain black or blank. A good way to verify this is to see if you’re getting some obvious indications like the power LED light or charging light. If any or both of them are lit though the screen remains black, you may have a screen problem rather than a dead Chromebook.

To fix the issue, try to restart the phone by holding the Power button down for six seconds, then turn it on again. If this won’t fix the issue, try to see if you can connect your Chromebook to a monitor.

How to connect your Chromebook to a monitor

Connecting to a monitor is not meant to be a permanent fix. Rather, it’s a way to determine if our suspicion that your Chromebook’s screen has malfunctioned is true.

There are a few methods of connecting your Chromebook to a monitor. You can do it via HDMI, DisplyPort, DVI, or VGA port. Depending on your Chromebook model, you may need to have an adapter to use any of them. If you are not sure what type of connection is available for your computer, consult the documentation that came with it. Once you’re ready, follow the steps in this link to connect your Chromebook to a TV or monitor.

Fix for Chromebook not turning on: Check for overheating

One of the reasons why a computer like your Chromebook may shut down on its own and won’t power back on afterwards is overheating. Overheating can be a symptom of a deeper hardware malfunction or at times, a rare software glitch. Whatever the real reason is, overheating is often accompanied by head buildup. If you noticed that a portion of the computer is heating up uncomfortably, your Chromebook must be overheating. Let it cool off for at least 2 hours before attempting to turn it back on again. That should give it more than enough time to cool the system down properly.

Most overheating situations are caused by poor ventilation so make sure that your Chromebook is located in a place with room temperature. All computer systems are not immune to heat so manufacturers often build them with ventilation in mind. Make sure that your Chromebook’s vents are not blocked to allow air to come inside. Most laptops have vents at the bottom so be sure not to block the vents there too.

Fix for Chromebook not turning on: Check if operating system is corrupted

If your Chromebook does power on but remains stuck in a screen that says “Chrome OS is missing or damaged. Please insert a recovery USB stick or SD card.” or anything that suggests the operating system is problematic, that’s a confirmation that your computer’s software is not working. Although Chromebooks are generally reliable regardless of their models and manufacturers, their operating system can still go bad, especially if you tampered with it. To fix a corrupted Chrome OS issue, you can either try a factory reset or a complete OS recovery, also known as reinstall.

If the problem won’t go away after a factory reset, contact your Chromebook manufacturer for repair or replacement.

Fix for Chromebook not turning on: Check if hard drive is broken

While storage device issues on Chromebooks are few and far between, some owners were known to report them before. If you’re one of the few unlucky ones to encounter it, you’ll know it because your Chromebook will turn on but Chrome OS won’t load at all. Some models will also display a message that says “No operating system found” or along somewhere along that line.

Fix for Chromebook not turning on: Check if motherboard is broken

Another possible hardware failure that may play a role in this situation is a broken motherboard. It’s often difficult to identify a motherboard issue from other hardware malfunction but a good way to check is via the battery. If it charges just fine and your Chromebook seems to turn on when the power button is pressed, the motherboard is most likely broken. Again, make sure to contact the device maker so you can have it fixed or replaced.

 


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