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How to fix issues that occurs during Windows 10 upgrade [Troubleshooting Guide]

When Microsoft launched their newest operating system–Windows 10–many PC owners that were using Windows OS have experienced some issues upgrading their system. The problems occurred mostly to older version and during the update itself, they got stuck at certain percentage.

We will tackle this issue in this post and we can recommend troubleshooting procedures to help narrow down the issue or even fix it. We will give you tips on how to prepare your PC and provide the most important information as possible to run the process smoothly and to make your PC ready for Windows 10 upgrade. One important reminder before we start, makes sure you know what you are doing to your PC to avoid further issues. Or let anyone else perform this procedures.

Before we jump into our troubleshooting / tutorial, if you found this page because you were trying to find a solution to a different problem, then visit our Windows 10 troubleshooting page for we have already addressed some of the most common Windows 10 problems and errors. Try to find issues that are similar with yours and use the solutions and troubleshooting methods we suggested. If they don’t work for your or if you need further assistance, fill up our PC issues questionnaire and hit submit to contact us.

Step 1: Perform diagnostic tests to your PC

The often gets issues are owners who has several years older PCs and it’s pretty common. Prior to upgrading your PC to the latest OS version you have to make sure that your PC is ready or compatible. It would be useless forcing the PC to have the latest version and experience issue. You can start by scanning your hard disk, follow the steps below:

Scan your Hard drive

This is important to determine if your PC has errors, corrupted files, etc., and it can fix it easily. Having those can cause problems when you start upgrading your PC, it mostly displays an error message half-way of the process. Here’s how:

  1. Right-click the drive you wish to scan. NOTE: Commonly, there are two drives (C: and D:)in your PC but it depends because some has only one drive (C:).
  2. Click ‘Properties’
  3. Click ‘Tools’ tab
  4. Click ‘Check’ under the Error Checking
  5. Wait until your PC displays a dialog box, either has error or none. However, you may still want to scan the drive even the message says no error, it’s really up to you.
  6. If you did, then wait until the process is complete, it will display the remaining scanning time.
  7. Once done, a confirmation dialog box will appear that the process is finished.
  8. If an error was found, you will be advised to restart your PC to fix the error or you may choose to restart later.

Alternatively, you can scan your drive using the command prompt. Just type ‘chkdsk /f C:’ then press enter. Restart your PC afterwards.

Scan Using Antivirus

The virus or malwares are the common enemy of the system and causes a lot of issues during upgrade process. Some of this virus are a serious threat to your PC’s health, some can be carried over later and causes an issue. As long as you have the most updated Antivirus software installed, it can be useful to prevent the virus from spreading or even remove them from the system. The most serious is when the virus is already penetrated and inside the OS boot folder it could be problematic.

Step 2: Remove other Peripherals connected to your PC

The non-important peripherals must be removed to your PC if you are upgrading (e.g. scanners, printers, webcams, etc.) and leave only the mouse and keyboard. The main purpose of doing it is to allow the PC to finish the upgrade fast and easy, if all this peripherals are connected it will try to find and update it’s drivers to the latest version and some might cause issue due to incompatibility, you can connect them back after the upgrade. It is the best way to avoid error messages during the process.

Step 3: Disable or Uninstall Antivirus Software

After scanning your PC for viruses, you uninstall it when you proceed on upgrading your PC, some of this antivirus has blocker and might cause an issue during the process. Not only it contains a blocker but some cannot be automatically converted or incompatible to Windows 10, so you have to install it after your PC is running the Windows 10 OS to install the compatible software.

Step 4: Update your current OS version to the latest

It is easier to upgrade your PC to Windows 10 if your current version is up-to-date. This is one of the requirements before you proceed upgrading. I know you are making so much effort on this but, Microsoft are making sure to have a minimum issues as possible. And this is actually working very well.

Step 5: Make sure to have backups to essential drivers

Make sure that you are able to backup or ready all important drivers as possible, in some cases, you needed it after the upgrade to make sure your PC to run smoothly. If you don’t know how to backup, you can easily download it in advance in their website. The most important are: Audio, Video, Chipsets, Network like Ethernet, LAN, Wireless.

Step 6: Backup all your Important Files

If you have an important files saved in your PC, we highly recommend to make backups and save it in separate storage device. It is not a guarantee that all your files are still intact after but just in case something went wrong.

Step 7: Create a System Restore Point

This is the most important, in case of future issues you can easily go back before you start the upgrade. Like I said, it is not a guarantee and you might encounter an issue halfway, so it’s always a good thing to be prepared. Here’s how to create:

  1. Click Start menu
  2. Type ‘Create a System Restore Point’ in the search box
  3. Click ‘System Properties’ tab
  4. Click ‘Create’ button
  5. Make name of your System restore point
  6. Click ‘Create’
  7. Then you’re done!

Connect with us

We are always willing to help our readers fix the problems with their computer and so if you are currently experiencing an issue or two, do not hesitate to contact us and tell us about your experience. The solutions we provide will be based on the information you feed us. Make sure you include all necessary details and please fill up each field in our computer issues questionnaire accurately so we can give you more accurate solutions.

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