Fix Microsoft Surface Go Won’t Connect To Wi-Fi

The Microsoft Surface Go is one of the best 2 in 1 devices available in the market today. It delivers the performance of a laptop and at the same time the portability of a tablet. Its 10 inch screen can be detached from the keyboard cover, allowing for a more compact system. Although this is a solid performing device there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Surface Go won’t connect to Wi-Fi issue.

YouTube video

What to do when Surface Go doesn’t connect to Wi-Fi

Before performing the recommended troubleshooting steps listed below you should consider doing a force restart. You can do this by pressing and holding down the power button until your Surface restarts and you see the Windows logo screen (about 20 seconds), then release the power button. This will refresh the operating system and remove any corrupt temporary data that could be causing the problem.

You should also do these steps first.

  • Turn on the Wi‑Fi switch of the laptop.
  • Turn off airplane mode of the laptop.
  • Move closer to the router or access point.
  • Restart your modem and wireless router.
  • Make sure it’s not a problem with your internet service provider.

Time Needed : 10 minutes

  1. Use the Network Troubleshooter tool

    The Network Troubleshooter tool can help find and fix common connectivity issues which is why it’s best to try using this tool first.
    Select the Start button > Settings > Network & Internet > Status. Under Change your network settings, select Network troubleshooter. Follow the steps in the troubleshooter, and see if that fixes the problem.
    Network Troubleshooter tool

  2. Reset the TCP/IP stack

    The TCP/IP stack is a set of protocols that helps connect your Surface Go to the internet. Resetting these protocols will help solve any connectivity problems that you are experiencing.
    Type command prompt on the search bar then right click on the command prompt app that appears then choose run as administrator.
    Enter the following lines and press Enter after each one
    Type netsh winsock reset and select Enter.
    Type netsh int ip reset and select Enter.
    Type ipconfig /release and select Enter.
    Type ipconfig /renew and select Enter.
    Type ipconfig /flushdns and select Enter.
    Close the command prompt windows then check if the Surface Go won't connect to Wi-Fi issue still occurs.Reset the TCP/IP stack

  3. Roll back the network drivers

    If this problem occurred right after installing a new update to your network drivers then you should try getting back the old drivers.
    In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
    Expand Network adapters, and locate the network adapter for your device.
    Select the network adapter, and then select Properties.
    In Properties, select the Driver tab, select Roll Back Driver, and then follow the steps.
    If the Roll Back Driver appears dimmed, that means there's no driver to roll back to
    After rolling back the drivers restart the computer.
    Check if the Microsoft Surface Go won’t connect to Wi-Fi issue still occurs.Roll back the network drivers

  4. Update the network adapter drivers

    One factor that can cause this problem is an outdated network adapter driver. Try to check if an updated driver is available and if there is you should try to install it.
    Right-click the Start button and select Device Manager.
    Navigate to Network adapters and expand this section.
    Right-click your network adapter.
    Select Update driver > Search automatically for updated driver software, and then follow the instructions.
    Check if the Surface Go not connecting to Wi-Fi issue still occurs.Update the network adapter drivers

  5. Turn off the firewall

    Sometimes the firewall can interfere with your internet connection. To check if this is the culprit you should temporarily turn this off.
    In the search box on the taskbar, type Command prompt. The Command Prompt button will appear. To the right of it, select Run as administrator > Yes.
    At the command prompt, type netsh advfirewall set allprofiles state off, and then select Enter.
    Check if the Surface Go not connecting to Wi-Fi issue still occurs.Turn off the firewall

  6. Turn off the antivirus

    Sometimes the Windows Security software can cause connectivity problems. You can see if the connection issue is caused by the antivirus software by turning it off temporarily.
    Select StartSettings > Update & SecurityWindows SecurityVirus & threat protection > Manage settings
    Switch Real-time protection to Off.
    Check if the problem still occurs.Turn off the antivirus

Having Issues with your computer? Feel free to contact us using this form. We’ll try to help.