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How to fix your Windows 10 computer that’s having audio problems [Troubleshooting Guide]

The Windows operating system is always creative in many ways to enhance user experience from the performance down to basic features. But, let’s talk about one of the common issue that could affect users greatly, the audio. It is an essential part of the PC since most of the users would prefer their PC to have sounds.

There are factors to consider that trigger this issue, it could be an outdated audio drivers, incompatible and hardware related. For hardware related, it is common that audio card will be broken depending on the usage or quality of the parts. Don’t worry, if this is only a software issue there is fix for it. However, we received reports that it is commonly caused by firmware not hardware but we can’t set aside the possibilities of hardware related problem. So, continue reading the post to learn more about the issue and know how to perform troubleshooting procedures.

Before we jump into our troubleshooting, if you found this page because you were trying to find a solution to a different problem, then visit our Windows 10 troubleshooting page for we have already addressed some of the most common Windows 10 problems and errors. Try to find issues that are similar with yours and use the solutions and troubleshooting methods we suggested. If they don’t work for your or if you need further assistance, fill up our PC issues questionnaire and hit submit to contact us.

Step-by-step guide in troubleshooting sound issues with Windows 10

To determine the issue we need to begin from possible obvious problem then proceed to hard and uncommon issues. The troubleshooting procedure that we will recommend are already simplified to easily understand and follow especially to our readers who are not a tech savvy. We need to make sure that all is well and no additional issues added or broke your PC.

Step 1: Configure your sound settings

There are several sound settings that you should check and make sure that it was configured correctly. Now, the system sound settings is the most important since all other applications run through it. If that setting was set to ‘mute’ then all other sounds are also not going to work. To do this, you can either click the ‘speaker’ icon or ‘sound’ icon on the taskbar and check the settings or go to Control Panel > Hardware and Sound > Sound > You can either choose ‘Configure’ or ‘Properties’ to test your sounds.

Step 2: Check Sound / Speaker Cables

If you are using headphones or speakers, you have to double check the cables for damages. In some cases, the cables might be broken or snap from the inside. Also check if it’s loose or connected to the wrong jack. It’s color coded so you well know which port to connect (e.g. green for speaker, red for microphone, blue for aux).

Step 3: Roll back or Uninstall Audio Drivers

Some out of date audio drivers can cause this issue simply because the current version is not compatible to the new OS especially in Windows 10. It is important to update it manually to make sure you have the latest audio driver installed. We have two suggested procedures to help you but if the other won’t resolve it then you have to proceed to the next one. You can either ‘roll back’ or ‘update’ the audio driver. The roll back option is to restore your audio driver to the last good configurations. Here’s how:

  1. Click Start button on the taskbar
  2. Click Device Manager
  3. Right-click Sound driver
  4. Click Properties
  5. Click Driver tab
  6. Click Roll Back Driver

NOTE: If the ‘Roll Back Driver’ option is greyed out then you have to proceed on ‘Update Driver’ to automatically install the update.

  1. Then wait for the process to finish. If a dialog box appear to restart your PC then do so to finish the process.
  2. Once you’re back see if the issue resolved.

Now, uninstalling your audio driver is considered an advanced procedure but you have to make sure that you are always connected to the internet to let your PC search the latest audio driver. Here’s how:

  1. From Device Manager
  2. Right-click Sound Manager
  3. Click Properties
  4. Click Driver tab
  5. Click Uninstall.
  6. Click Confirm Device Uninstall
  7. Click OK to confirm
  8. Once it’s done, you need to restart your PC and let the system search the latest and compatible audio driver.

If no audio driver installed after the restart, make sure that the ‘Automatic Driver Update’ is turned on. Here’s how to turn it on:

  1. Go to Control Panel
  2. Click System and Security
  3. Click System
  4. Click Advanced system setting
  5. Click Hardware tab
  6. Click Device Installation Settings
  7. Click Always install the best driver software from Windows Update option.

Step 4: Update High Definition Audio CODEC

The Windows OS always has pre-installed digitally signed high definition audio CODEC installed in the system. This is to make sure that if something happened with your current audio driver then you have the liberty to use it. An example of high definition audio that most users installed are Nvidia and RealTek. Now, to try the pre-installed high definition audio, follow these steps:

  1. Click Start menu on the taskbar
  2. Click Device manager
  3. Click Sound, video games and controllers to expand
  4. Right-click the name of current audio driver
  5. Click Update Driver Software
  6. Click Browse my computer for driver software
  7. Click Let me pick from a list of device drivers on my computer
  8. Choose which high definition audio you would like to use
  9. Click Next
  10. Click Yes to install the audio driver
  11. Once done, restart your PC.

Step 5: Disable all Sound Enhancements

If ever you are one of those users who likes to do some tweaking on your PC’s configurations, then we recommend disabling your audio enhancements temporarily because it might the cause of the issue. Here’s how:

  1. Go to Control Panel
  2. Click Hardware and Sound
  3. Click Sound
  4. Click the current audio device you are using
  5. Click Properties
  6. Click Enhancements
  7. Put a check on ‘Disable all sound effects’ to disable all enhancements
  8. Click OK to confirm
  9. Go back to desktop and see if it fix the issue.

Step 6: Use Audio Troubleshooter

The Windows OS has it’s own troubleshooter and so far it’s a helpful tool to fix software problem. This will the last procedure that you can perform, if it’s not resolved then you might consider that this is a hardware related issue and only a tech can help you with it. To use the Windows audio troubleshooter, follow the steps below:

  1. Go to Control Panel
  2. Click Troubleshooting
  3. Click Troubleshoot audio playback
  4. Then follow the rest of the steps
  5. If prompted to restart your PC then do so to finish the process.

Connect with us

We are always willing to help our readers fix the problems with their computer and so if you are currently experiencing an issue or two, do not hesitate to contact us and tell us about your experience. The solutions we provide will be based on the information you feed us. Make sure you include all necessary details and please fill up each field in our computer issues questionnaire accurately so we can give you more accurate solutions.

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