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How to fix your Windows 10 computer that’s having network-related issues after the upgrade

There are several common issues that has been on going since the release of the new Windows 10 OS. One of them is the Network connectivity issue and honestly, this is not an easy problem to resolve right away. There are factors to consider and that includes the hardware but we will focus more on software on this one. Now, some Windows PC owners has been complaining about having a network but no internet and others cannot access a website.

This will be the topic that I will tackle in this post. Just continue reading and learn how to perform some basic troubleshooting procedure, we recommend an easy steps especially for those who are not computer savvy. Just like I said, this might not be an easy problem to resolve, so be careful and follow every single step and carefully read it. Otherwise, we will be adding problems to your PC.

For those Windows 10 PC owners, if you are looking for some assistance, don’t hesitate to visit our Windows 10 Troubleshooting page for we already addressed some other issues. You can try and find similar issues that your PC has and perform the steps provided. For further assistance, you can contact us by filling up our Windows 10 questionnaire and provide us the detailed information about the issue and we will get back to you.

Troubleshooting Windows 10 PC with network issues

The procedures that we are about to recommend are not 100% guaranteed to fix the issue but can surely narrow down the issue. So, follow the procedures at your own risk.

First things first: Make sure to double check everything from the outside

Now, fixing a network issue is not that easy to fix if you start right away changing some settings in the software. We need to start from the hardware, it means we need to check the back side of the system unit where your Ethernet cable was connected to and way up to the modem.

  1. Check the Ethernet port – Commonly the ethernet cable is colored white but it has some other colors like blue and grey. Make sure that it is firmly connected at the port, you can try removing it and insert it again just to be sure.
  2. Check the LED light indicator on Ethernet port – The LED indicator on the Ethernet port has two colors, on upper right and upper left canister, it should be red/orange and green. We need to make sure that you are connected, if it shows solid green and blinking red/orange it means you are connected.
  3. Check your Modem – The modem is an essential part of connecting your PC to the internet, without it you don’t have connection. It  has several LED indicators like the Power, Wifi, Ethernet and for other ports. We need to make sure that your modem has connection from your service provider. See if the Ethernet indicator is either solid green or blinking green. If it’s red or no color, then you have no internet connection. It is recommend to restart your modem.

1) Unplug the power cord of the modem to turn it off

2) Wait for about 20 to 30 seconds

3) Plug the power cord back in. And your modem will turn on.

4) On your PC, make sure to check if the connection was established. Otherwise, restart the PC and try to connect again.

  1. Check the Ethernet cables – If the modem has internet connection, then it might be a cable issue. Try checking the cable if it was stretch too much or has broken parts. As well as the RJ45 or the transparent tip of the cable that has brass connectors where you insert into the modem/PC port. In case you see a problem, try replacing it with a new one.
  2. Check the Ping using CMD or Command prompt – This might be an easy way to figure out if you have connections or not, by performing a ping test. A ping is a data that was sent to network path and going back again to your PC. In short, it will determine how quick it will take to return to your PC.

1) Open Start menu on the taskbar

2) Type cmd on the search box

3) Right-click the Command prompt and click Run as Administrator, then OK

4) On the command prompt, type ipconfig. It will display all information about your network. Then locate the “Default Gateway” (e.g. 192.168.254.254).

5) Type ping <Default Gateway> and hit enter.

6) Then you will have similar results like this:

Reply from 192.168.254.254: bytes=32 time<1ms TTL=64

Reply from 192.168.254.254: bytes=32 time<1ms TTL=64

Reply from 192.168.254.254: bytes=32 time<1ms TTL=64

Reply from 192.168.254.254: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.254.254: Packers: Sent = 4, Received = 4, Lost 0 <0% loss>

Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum =0ms, Average =0ms

Then, you have no issues with your connection, we recommend to call your internet service provider and make sure to tell them about the issue..

  1. Make sure to have enough Data allocation – In some cases, there are PC owners forgot to regularly check their data allocation used. Now, this is intended only for users who are on a budget plan (e.g. 50gb plan per month). Some service provider won’t cut off their users but only throttle their service speed. For example, you have 100mps per month plan and 50gb data cap. If you used up all your data before the renewal period, then the service provider will throttle your connection up to 1 to 2 mbps until you reach the renewal period. We recommend to double check your data allocation or you might want to call your service provider.

Update Network adapter driver

In some cases, outdated network adapter driver can cause network problem especially in Windows 10 OS. It happens after a recent update or upgrade, it could be a incompatibility issue if the network adapter driver was only designed for older version of OS. Upgrading it might resolve this issue. Here’s how to check for updates:

  1. On the search box, type Device manager
  2. Click Device manager
  3. Click Network Adapters. If you have graphics card, then choose it.
  4. Right-click the item, then click Update Driver
  5. Click Search automatically for updated driver software.
  6. Then follow the instructions to continue.
  7. Restart your PC. Then once you’re back, try to connect to the internet.

However, if you can’t connect to the internet and won’t update. You have to use another working PC and download the network adapter driver, just search it in your PC’s manufacturer website. It is better to have written down the manufacturer’s name and model number of your PC.Then, after downloading save it to a USB and manually install it in your PC.

Change your network channel width

This is not a recommended procedure but, since the above options are not working then we could at least try it. It is just a simple channel changing procedure and you can put it back again if it won’t work. The main purpose of doing this, is to determine if the current channel you are in is congested and changing it to another channel might fix the issue. Here’s how to change:

  1. On the search box, type Network
  2. Click Network Sharing Center
  3. Click Change Adapter settings on the left pane
  4. Locate and right-click the name of your adapter
  5. Click Properties
  6. Click Advanced tab
  7. Click the 802.11 channel and change it’s value to 20MHz. This might fix the issue.
  8. Click OK
  9. Go back to desktop and try using your internet if it fix the issue.

Roll back your network adapter driver

Now, this procedure will restore your network adapter driver to a normal state before an issue occurs. Any changes you’ve made earlier will be removed and probably resolve it. Here’s how to roll back the network adapter driver:

  1. On search box, type device manager
  2. Click Device manager
  3. Click Network Adapters
  4. Right-click Network adapter name
  5. Click Properties
  6. Click Drivers
  7. Click Roll Back Driver
  8. Then continue and follow the steps.
  9. Once you’re done, then restart your PC.

Turn off your PC Firewall

This procedure is for testing only because turning off your firewall is not recommended, it’s making your PC vulnerable from hackers, viruses … So, after testing it, you have to turn it back on. There are cases that a firewall is preventing you to access a website for some reasons. Here’s a general way to turn off your Firewall:

  1. Press Windows key + X on the keyboard
  2. Click Control Panel
  3. Click System and Security
  4. Click Windows Firewall
  5. Under the Customize settings for each type network, choose turn off firewall by putting a circle bullet
  6. Under Public network settings, choose turn off firewall by putting a circle bullet as well.
  7. Click OK

This time, try to access the website you want to visit. See any progress. To enable the Firewall again, just follow the steps and put a circle bullet to turn it on.

Temporarily Disable Antivirus software

There are antivirus software that are very tight in terms of blocking programs, sites and drivers, like for example the Avast. If you are able to access a website without turning on your antivirus, then this software might be the cause of a network issue. We recommend to either change the settings to minimize blocking any websites and programs or you can replace it with another software.If you don’t know what antivirus you are currently using, then follow these steps:

  1. On the search box, type System and Security
  2. Click Review your computer’s status and resolve issues
  3. Expand the option by clicking the down arrow near Security option.
  4. Under Virus protection, if your PC was able to recognize your antivirus it should display there. If it’s a malware-prevention software, then click Spyware and unwanted software protection, it should be there.

Alternatively, on the right-bottom of the taskbar, antivirus is commonly has shortcut in it. Just expand the taskbar by clicking the up-arrow. Then double-click the antivirus icon and explore the settings to learn how to turn it off. We recommend to turn your antivirus back when you’re done to avoid issues in the future.

That covers it! If none of these procedures work, then don’t hesitate to call a tech to have them handle the issue. There might be a hardware-related issue that can’t be done by only tweaking some system settings.

Connect with us

We are always willing to help our readers fix the problems with their computer and so if you are currently experiencing an issue or two, do not hesitate to contact us and tell us about your experience. The solutions we provide will be based on the information you feed us. Make sure you include all necessary details and please fill up each field in our computer issues questionnaire accurately so we can give you more accurate solutions.

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