Have you ever experience surfing to the internet or you are testing your new PC and find yourself an error message “Your connection is not private?” and you don’t know how to fix it, then we have recommended procedures to help you.
This error message occurs to all browsers but it’s commonly experienced in Google chrome. There are several cases that this error message occurs but, since we are not sure how it was started, then we will give some general troubleshooting procedures. Not to worry, the procedures here are mostly the same with certain issue, all you need you have to do is to proceed to the next procedure if the other won’t help.
For those who are experiencing other issues visit our Windows 10 troubleshooting page to find the most related issue and follow our recommended procedures to help fix the problem. You can also fill up our Windows 10 questionnaire to contact us and give us some important details about the issue and we will research it for you.
Before we jump into our troubleshooting, if you found this page because you were trying to find a solution to a different problem, then visit our Windows 10 troubleshooting page for we have already addressed some of the most common Windows 10 problems and errors. Try to find issues that are similar with yours and use the solutions and troubleshooting methods we suggested. If they don’t work for your or if you need further assistance, fill up our PC issues questionnaire and hit submit to contact us.
Troubleshooting “Your connection is not private” error message
If you have this message in your computer, don’t worry as it’s a minor issue but please don’t disregard it as your privacy maybe at risk. Here are the things you can do to fix it…
Step 1: Restart Your Router
To fix this kind of error message to simply restart your router to refresh the connection. A lot of users shared their experiences about the issue, some has gone calling their respective ISP (Internet Service Provider) but still no help. So, the best thing that you can do is to find the Power button of the router and try to restart it then try launching your browser and see if it fix the issue.
Step 2: Set the date and time correctly
One common cause of the issue is date and time are not set correctly. If so, then you are unable to surf through the internet or web pages will display error message like “Your connection is not private” or others. To connect successfully, configure it properly or change the time zone if you are travelling to other countries.
Step 3: Clear your browser’s data and cache
In some rare cases, too many temporary data and cache files can cause an issue and won’t display the website. If you haven’t cleared the data or cache files of your browser for a long time, we recommend to make it habit to clear it in regular bases, just in case. To clear data and cache in Google chrome, follow these steps:
- Open Google chrome browser
- Click More icon (Three dashed icon)
- Click More tools
- Click Browsing Data
- In the “Clear browsing data” box, check all the options you wanted to be deleted. We recommend checking “Cookies and other site data” and Cached images and files.
- Click the drop down arrow and select “beginning of time” to remove all.
- Click Clear browsing data.
On other browsers, follow these steps:
Windows Internet Explorer
- On your computer open Internet Explorer
- Click Settings icon (gear icon)
- Click Internet options
- Under Browsing history, put a check on Delete browsing history on exit.
[NOTE: You can click settings and change the recommended disk space used for storing temporary files like data, cache, passwords and others then click OK to confirm.]
- Click Apply
- Click OK
- On your computer open Mozilla Firefox
- Click Menu (Three horizontal lines) to open menu
- Click History
- Click Clear recent history to open Clear all history box
- On Clear all history box, put a check on Browsing & Download History, Form & Search History, Cookies, Cache and Active Logins
- Click the drop down arrow on Time range to clear, select Everything.
- Click Clear Now
- Then wait for it to finish
Once you’re done clearing, go back to desktop and try to use your browser again and see if you are able to and resolve the issue. If not, then proceed to the next procedure.
Step 4: Disable all your extensions
One of the culprit could be a broken plugins and extensions, it could interfere your browser and not letting it go to a website. The best thing that you can do is to disable them all and individually enabled each to see which is causing the issue then remove it. Here’s how to disable them:
- On the desktop, open Google chrome
- Click menu (three dashed icon) at the top right of the browser.
- Click Tools
- Click Extensions
- Uncheck “Enabled” to disable an extension, or click “Remove” to delete it.
- Type chrome://plugins/ in Google chrome’s address bar to view all plugins.
- Click Disable to disable a plugin
- On your desktop, open Mozilla Firefox
- Click Menu (three dashed icon) on the top right of the browser.
- Click Add-ons
- Click Extensions, then click Disable to disable an extension or click Remove to delete it completely.
- Click Plugins
- Click the drop down arrow, then click Never Activate to disable a plugin.
- Once done, close tab.
After disabling the extensions and plugins, open your browser again and try to connect.
Step 5: Turn Off your PC’s Firewall
In some cases, firewall can sometimes play a big part for this kind of issue. It is not recommended to turn off the Firewall of your PC but at least we have to try any possible options, then you can turn it back on later after. Here’s how:
- On the desktop, click on search
- Type firewall
- Click Windows Firewall
- Click Turn Windows Firewall on or off
- Click turn off Windows Firewall
- Go back to desktop
In case if the issue still persists, turn your windows firewall back on and proceed to the next.
Step 6: Change DNS settings
Default or wrong DNS (Domain name servers) can also cause this kind of issue. The DNS maintains a directory of domain names and translate them to Internet Protocol (IP) addresses. Most ISP (Internet Service Provider) have their own DNS which the default but, sometimes this DNS are slow. Adding the Google’s DNS manually could resolve the issue and it’s much better than your ISP’s default. Here’s how to change it manually:
- Go to search, then type control panel
- Click Control panel
- Click Network & Sharing settings
- Right-click your current adapter
- Click Properties
- Click Internet Protocol Version 4 (TCP/IPv4)
- Click Properties
- Choose Use the following DNS server addresses
Enter 22.214.171.124 for Preferred DNS server and 126.96.36.199 for Alternative DNS server
- Click OK
- Then restart your PC
Open your browser again, then see if the issue is resolve. If not, then proceed to the next.
Step 7: Reinstall your Browser
In case all the recommended procedure above didn’t resolve the issue then the last procedure that you can do is to reinstall your browser. Almost all browser related problem are resolved after the re-installation, by doing this, you are also able to get the most updated version of the browser.
Connect with us
We are always willing to help our readers fix the problems with their computer and so if you are currently experiencing an issue or two, do not hesitate to contact us and tell us about your experience. The solutions we provide will be based on the information you feed us. Make sure you include all necessary details and please fill up each field in our computer issues questionnaire accurately so we can give you more accurate solutions.