How to fix a Windows 10 laptop that has stopped charging [troubleshooting guide]

Just like any other Windows 10 issue, there are several possible reasons why a laptop may stop charging. In this troubleshooting article, we discuss the possible reasons and solutions how to fix your laptop if it has stopped charging for no obvious reason.

Before we proceed to the main topic though, we would like to remind you that we accept requests for assistance regarding their Windows computers. If you have a problem that you can’t seem to find a solution to, send us your issue by following the link at the bottom of this page. Just remember, windows problems can sometimes be difficult to diagnose so kindly make sure that you give us very detailed description of the problem. You want to mention relevant history that may have led to the issue. The more information that you can provide, the higher the chance of us diagnosing the issue more efficiently. We also expect that you mention whatever troubleshooting step/s that you may have done before contacting us in order to prevent repeating them in our article. Again, the more details you can give us, the faster it is for us to pinpoint the cause and its corresponding solution.

Solution #1: Restart your Window 10 laptop

In any electronics troubleshooting, restart is usually the first step. That’s because it’s the most simple to do and it fixes a lot of unexplained glitches. In your Windows 10 laptop, it can clear up the operating system and can potentially eliminate bugs that causes a charging issue.

To restart your laptop:

  1. Open the Start menu.
  2. Click or tap the Power button (Windows 10).
  3. Choose Restart.

If you have a laptop with a removable battery, consider shutting down the laptop instead so you can remove the battery for a few seconds before eventually starting it up again.

Solution #2: Check the charging accessories for damage

Examining the charging cable and adapter should be the next thing to do. If you can’t guarantee that you’ve been doing a good job at ensuring these accessories are fine, try checking the entire length of the cable for tears, and signs of wearing down. Do the same for the adapter. If the cable has a tear, or if the adapter smelt burnt plastic, this is probably the reason why your laptop has stopped charging. To fix the issue, simply replace the damaged component.

Also, if the cord that runs from the outlet to your laptop wobbles when you move it, there may be a problem with the connection to the charging port on your laptop. Try to examine the port and see if there’s a debris or dirt that may be preventing the cord from being inserted properly. Depending on your laptop, there may also be a bent pin and other damage in the charging port. If you think that’s the case, bring your laptop to a qualified service center.

If your laptop was purchased less than a year ago, the damaged adapter or cable is probably covered by a warranty. Make sure to check the documentation that came with the device.

Solution #3: Use another outlet

Modern laptops are designed to automatically stop charging if its system perceives a problem with the power source during charging. For example, if the outlet you’re using to charge is defective and giving inconsistent power, your laptop may stop receiving a charge to prevent damaging itself. To see if this is the case, try charging from another location.

Solution #4: Let the laptop cool off

If your laptop or battery is overheating, excess heat may be preventing the system from charging. In some laptop builds, charging will be stopped altogether to prevent damaging the battery. If your laptop feels hot for some time already, be sure to let it cool down for an hour or two before turning it back on. Then, after using it for a few minutes, check if it will now charge normally.

Overheating can be a result of poor computer maintenance (clogged vents, exposure to dust or heat, etc), software glitch, or hardware malfunction.

Solution  #5: Try charging without the battery

At times, a bad or broken battery may prevent a laptop from charging properly or at all. Keep in mind that Lithium-based batteries, like the ones in most laptops today, deteriorate over time. Such batteries have limited charging cycles and once they’ve used all allowable cycles they’ll suffer a natural death. Having a bad battery can cause a break in the circuit when charging to try to remove the battery and see if your laptop will work without it. This is obviously applicable for laptop units with removable battery packs only. If you can manage to remove the battery yourself though, this is worth trying.

Solution #6: Update battery drivers

Corrupted or outdated drivers can cause components to not work properly or not at all. To see if your laptop’s battery drivers are to blame, try to check for newer drivers. To do that, follow these steps:

  1. Click on the Start menu.
  2. Open Control Panel.
  3. If View by section says Category, click on Hardware and Sound.
  4. Then, under Devices and Printers section, click on Device Manager.
  5. Click on the arrow beside Batteries tab.
  6. Under Batteries tab, right click on Microsoft ACPI-Compliant Control Method Battery.
  7. Select Update Driver Software and follow on-screen instructions.
  8. Afterwards, restart the computer so the system can implement the newly installed driver to the system.

If your laptop will continue to refuse to charge after that, repeat steps 1-6 but instead of selecting Update driver option, choose Uninstall device. Once the driver has been uninstalled, right click on Batteries tab and click Scan for hardware changes.

Solution #7: Check Power settings

Go to Start > Control Panel > Power Options. There may be a “low battery level” setting at too high a level, which can cause your computer to shut down instead of charge.[5] The simplest way to deal with these settings is to restore them to the default. If you can’t find low battery level option in this section, just skip this suggestion and move on the next.

Solution #8: Delete programs you installed right before the problem start

Some programs may interfere with the operating system and prevent the device from charging properly. If you happen to install a new program or app right before noticing that your laptop won’t charge, consider deleting that app or program.

Alternatively, you can boot your laptop to safe mode.

Solution #9: Send the laptop in

If all the suggestions above fail to fix the issue at this point, contact the manufacturer of your computer for support. The problem is probably beyond your ability to fix at this point, especially if you’ve already replaced the battery and/or charging accessories. Before you send your computer to them, be sure to check the warranty to see if it’s still covered by a warranty.


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