How To Fix Cisco Webex No Audio Problem

Cisco Webex is one of the popular video conferencing tools that people are using today. It has several features such as screen sharing, meeting recording, customizable layouts and meeting broadcasting that makes it popular in businesses. Although this is a solid performing platform there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Cisco Webex no audio problem.

Webex no audio during video conferencing

One of the issues that you might experience when using this software is when you can’t hear anything during a meeting. There are several factors that can cause this problem which we will tackle.

Method 1: Configure the audio settings to repair Cisco Webex no sound

The first thing you will need to do is to make sure that the audio setting of Webex is correctly set.

Time needed: 5 minutes.

Webex audio settings

  1. Click Audio on the Cisco Webex Meetings window.

    This should be the fifth link from the top left.Cisco Webex No Audio

  2. Click on Audio connection.

    This will open the audio connection window.webex audio connection

  3. Click on Settings.

    This is the gear icon just after the “Use computer for audio” link.Audio connection setting

  4. Select the correct speaker from the drop down box then click on test.

    This allows you to check if the speaker is working.Webex speaker setting

  5. Select the correct microphone from the drop down box.

    This allows you to use the correct microphone.Webex microphone

  6. Close the Speaker and Microphone window then click on the connect button located at the right of “Use computer for audio”.

    This will allow you to use your computer for audio.connect use computer for audio

Method 2: Restart the Windows Audio service

There are instances when the problem is caused by a glitch in the Windows Audio service which is why you will need to restart this.


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  • Type “services.msc” without the quotation marks in the search box.
  • Click on Run as Administrator on the Services app that appears.
  • Search for and right click on the Windows Audio service.
  • Click on Restart.

After performing the troubleshooting steps listed above you will successfully fix the Cisco Webex no sound problem.

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