How To Fix Microsoft Store Not Opening In Windows 10 Issue

The Microsoft Store, formerly known as the Windows Store, is the digital distribution platform of Microsoft. Windows and Xbox users can download their favorite apps, games, music, and videos from this store. Although you can easily open the store by clicking on its icon sometimes certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Microsoft Store does not open in windows 10 issue.

What do do when Microsoft Store doesn’t open in Windows 10

Before performing any of the recommended troubleshooting steps listed below it’s best to restart your computer first. This action refreshes the operating system and removes any corrupt temporary data that could be causing the problem.

There are several factors that can cause this particular problem ranging from a corrupted cached data to a registry issue. Listed below are the recommended troubleshooting steps you need to do to fix this problem.

Try to delete the local cache

Sometimes the problem can be caused by a corrupted local cached data which is why you should delete this data.

  • Press Win+R keys to open the Run dialog.
  • Type WSReset.exe, and click/tap on OK.The WSReset tool resets the Windows Store without changing account settings or deleting installed apps.
  • A command prompt will now open without any message. After about 30 seconds, the command prompt will automatically close, and the Microsoft Store app will open

Check if the Microsoft Store opening issue still occurs.

Change the DNS address

In case the problem is caused by your computer having difficulty connecting to its set DNS server then you can try changing the DNS address that you are using.

  • Click on the Start button
  • Open Settings.
  • Click on Network & Internet.
  • Click on change adapter options.
  • Right click the network connection and select Properties.
  • Highlight the Internet Protocol Version 4 (TCP/IPv4) then click on the Properties button.
  • Click on use the following DNS server addresses
  • Enter as a preferred DNS Server and as Alternate DNS Server
  • Press OK to save your changes.

Check if the Microsoft Store doesn’t open in Windows 10 issue still occurs.

Use the Powershell

You can try using the Powershell to restore access to the Microsoft Store in Windows 10.

  • Open the Start menu and in the Search field enter Powershell.
  • Right-click the Powershell icon, and choose Run as administrator.
  • Enter: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)AppXManifest.xml”}.
  • Press Enter to execute the command.

Try to check if the Microsoft Store can open in Windows 10.

Sign out then sign in to your account

This process will refresh your account connection which can usually fix this particular issue.

  • Open the Microsoft Store.
  • Click on your Profile icon in the upper right corner.
  • Click again on the active account and choose Sign Out.
  • Close the Microsoft Store and start it again.
  • Click on the blank icon and select Sign In
  • Enter your credentials

Check if the issue still occurs.

Use the Windows Troubleshooter

Windows has an excellent built-in tool that can diagnose and fix certain problems that you might encounter with the operating system. Try using this tool and see if it can fix the Store not opening issue.

  • Go to Settings > Update & Security > select Troubleshoot in the left-hand panel
  • In the new window, go to the section ‘Find and fix other problems’ > select the Microsoft Store troubleshooter > Run the troubleshooter

Check if the problem still occurs.

Check for malware

There are times when the problem can be caused by a malware infection which is why you will need to check if this is the culprit.

  • Go to
  • Download the free version.
  • Save the installation file to your computer.
  • After the download is complete, double-click the file to begin installing Malwarebytes.
  • Follow the instructions on the installation screen. Make sure Enable free trial of Malwarebytes Anti-Malware PRO is unchecked.
  • Make sure the computer is connected to the Internet.
  • Open Malwarebytes.
  • Malwarebytes will generally prompt you to download and install any available updates when you open the program. To check for and install updates manually, click the Update tab, then click Check for Updates.
  • On Malwarebytes’ Anti-Malware screen, click the Scanner tab. The Scanner window will open.
  • On the Scanner window, select one of the first two options: Perform quick scan which is  recommended in most cases or Perform full scan which is selected if a quick scan has not solved your problem.
  • If Malwarebytes detects a threat, it will place the suspicious file in quarantine. After the scan is complete, click the Quarantine tab and review the threats Malwarebytes detected: To permanently delete a malware program, select its name and click Delete.
  • After the scan is complete and you have addressed any threats placed in quarantine, click Exit to close Malwarebytes.

Try to check if the Store does not open in Windows 10 issue still occurs.

Disable the Proxy or VPN

You should try connecting to the internet without using any proxy or VPN as these might be causing the issue.

  • Type internet options on the search bar then click the first option that appears.
  • Open the Connections tab.
  • Click on LAN settings.
  • Uncheck the box beside Use a proxy server for your LAN.
  • Confirm the changes.

Check if the problem still occurs.

Check the time and date

If your computer has an incorrect time and date then you can experience this problem.

  • Open the Settings app > go to Time & language
  • Select Date & time from the left pane > enable Set time automatically
  • Enable the ‘Select time zone automatically‘ feature.
  • choose Region & language from the same pane.
  • Change Country or region to your specific area
  • Close Settings.

Check if the Microsoft Store can’t open in Windows 10 issue still occurs.

Do a clean boot

In case the above steps fails to fix the problem then you should do a clean boot. This will start Windows with only the required drivers and programs.

  • Hold the Windows Key and press R.
  • Type msconfig and click OK in the Run dialog box.
  • Choose the Services Tab, then put a check on Hide All Microsoft Services and select Disable All.
  • Click Apply, and Click OK. This prompts you to restart; choose Restart Later.
  • Hold the Windows Key and Press R.
  • Type msconfig and click OK.
  • Choose Start Up and select Open Task Manager.
  • At the last field called Start-Up Impact disable all the ones with High Impact.
  • Reboot your system and it will start up in the clean boot mode.

If the issue does not occur in clean boot then the problem could be caused by a software installed in your computer. Start by enabling one service at a time in the same manner and stop when the issue comes back. You should reinstall the service or application that is causing the problem.

To undo the clean boot

  • Open Start.
  • Search for msconfig and click the top result to open the System Configuration experience.
  • On the General tab, select the Normal startup option.
  • Click the Services tab.
  • Check the Hide all Microsoft services option.
  • Click the Enable all button.
  • Click the Startup tab.
  • Click the Open Task Manager link.
  • On the Startup tab, select each item and click the Enable button.
  • Close Task Manager.
  • Restart your computer.

Check if the Microsoft Store could not open in Windows 10 issue still occurs.