One of the most important tools that you can have when you are working from home is a good video conferencing software. This allows you to easily communicate with your team even if you are located in different geographical locations. Zoom is a popular choice nowadays because of its user friendly interface. Although this is a solid performing software there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Zoom no audio problem.
Zoom audio is not working in Windows 10
There are sound related problems that you might experience when using Zoom. You might not hear any sound when joining a meeting or your microphone might not be working. Here’s what you need to do to fix this problem.
Pre-requisites:
- Restart your computer.
- Uninstall the Zoom client and reinstall the latest version.
Method 1: Test your audio settings to fix Zoom no audio problem
The first thing you will need to do in this case is to make sure that the speaker and microphone used by Zoom is configured correctly.
Time needed: 5 minutes.
Zoom Audio Settings
- Open the Zoom application.
You can do this by clicking on its icon from the Start menu list of applications.
- Sign in to your account.
This will allow you to access your account.
- Click on Settings.
This is the gear icon on the upper right part of the Zoom application.
- Click on Audio.
This can be found at the left pane and will open the video settings.
- Choose the correct speaker on the drop down box then click on the Test Speaker button. You should also drag the volume level to its maximum setting.
This will play a test sound so that you will know if the speaker selected is working.
- Choose the correct microphone from the drop down box then click on the Test Mic button. You should also drag the volume level to its maximum setting.
Speak on the microphone as your voice is being recorded then check if you can hear your voice when it is automatically played back.
Method 2: Allow Zoom to access your microphone
If Zoom is not given permission to access your computer microphone then your voice won’t be heard by your team. You will need to give the app access to use the microphone from the privacy settings.
- Click on Start.
- Click on Settings.
- Click on Privacy.
- Click on Microphone. This can be found on the left pane.
- Turn on the switch for “Allow apps to access your microphone”.
Method 3: Run the Windows 10 audio and microphone troubleshooter
windows 10 has a built-in troubleshooter that allows you to fix the common speaker and microphone related problems. Try running this tool to fix the problem.
- Click on Start.
- Click on Settings.
- Click on Update & Security.
- Click on Troubleshoot. This can be found on the left pane.
- Click on Playing Audio then “Run the troubleshooter”. Follow the on-screen instructions to fix the problem.
- Click on Speech then “Run the troubleshooter”. Follow the on-screen instructions to fix the problem.
After performing the troubleshooting steps listed above you will successfully fix the Zoom no audio problem.
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