Logitech is a popular company that makes several computer accessories. Their keyboards, mice, and webcams are some of the best products in the market and are highly sought by consumers. Although the company makes high quality products there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Logitech wireless mouse not working issue.
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How To Fix Logitech Wireless Mouse Not Working Issue
Before performing the recommended troubleshooting steps for this particular problem I suggest that you try restarting your computer first. This will refresh the operating system as well as remove corrupt temporary data and is quite effective in fixing most software related issues.
There are several factors that can cause this particular problem ranging from a drained battery to a corrupt driver. Listed below are the recommended troubleshooting steps that you need to do to fix the problem.
Refresh the mouse
One quick way to fix this problem is by refreshing the mouse. You can do this by removing the USB receiver from the computer and removing the battery from the mouse. Wait for a minute before placing back the battery and plugging in the receiver.
Check if the Logitech wireless mouse not working issue still occurs.
Replace the mouse battery
The wireless mouse will have a battery that will usually need replacing after a few months of use. In case the problem is caused by a drained battery then you will need to replace it with a fresh one. Once the battery has been replaced check if the Logitech wireless mouse not working issue still occurs.
Try using the mouse on a different surface
The type of surface that you use your mouse on will affect the way it performs. Avoid using the mouse on a reflective or glass surface. I suggest that you try using a fiber type mousepad.
Connect the receiver to a different USB port
There’s a possibility that the USB port you are connecting the wireless receiver of the mouse is not working. To check if this is what’s causing the problem you should try connecting this to a different USB port.
Check if the Logitech wireless mouse not working issue still occurs.
Try using the mouse on another computer
To check if this is a mouse or computer problem you should try using the mouse on a different computer. If it works, then the problem might be with your computer however if it doesn’t work then the problem could be with the mouse itself.
Reinstall the default mouse drivers
In case the mouse drivers have been corrupted or are missing some files then you will need to reinstall it.
- Press Windows + R, type “devmgmt.msc” in the dialogue box and press Enter.
- Expand the category of “Mice and other pointing devices”. Locate the mouse, right-click it and select “Uninstall”.
- Restart your computer. When it starts it will automatically detect the mouse and install the default drivers.
Check if the Logitech wireless mouse not working issue still occurs.
In case the above steps fails to fix the problem then you should try updating the mouse drivers.
- Press Windows + R, type “devmgmt.msc” in the dialogue box and press Enter.
- Expand the category of “Mice and other pointing devices”. Locate the mouse, right-click it and select “Update Driver Software”.
- Select the first option “Search automatically for updated driver software”. Windows will now search the internet for drivers against your model and install it.
- If you can’t automatically install the driver then go to the Logitech website https://support.logi.com/hc/en-us/ and download your mouse drivers.
- Go to the device manager and click on the option to update the mouse again.
- Select the second option “Browse my computer for driver software”. Go to the location where you installed the driver and install it accordingly.
Check if the Logitech wireless mouse not working issue still occurs.
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