Origin is a popular digital distribution platform developed by Electronic Arts. Games can be purchased and downloaded directly to a computer using the Origin client making this a useful service. Some of the popular games that can be bought from this platform are the Command & Conquer Ultimate Collection, Titanfall 2, and The Sims 4 just to name a few. Although this is quite a solid platform there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Origin error code 16-1 issue. What to do when you get the Error Code 26-1 on Origin Before performing the recommended troubleshooting steps for this particular problem I suggest that you try restarting your computer first. This will refresh the operating system as well as remove corrupt temporary data and is quite effective in fixing most software related issues. There are several factors that can cause this particular problem ranging from a corrupted installation to a driver issue. Listed below are the recommended troubleshooting steps you need to do to fix this problem. Update your graphics card driver One of the most common reasons why this problem occurs is because your computer is using outdated graphics drivers. Follow the steps listed below to update your drivers. If you have an NVIDIA graphics card then follow the steps listed below. Press Win+R (Windows logo key and R key) at the same time to invoke the Run box.Type msconfig and click OK. Then the System Configurations will open.When System Configuration opens, click the Boot tab. Under Boot options, check Safe boot then click OK.When you\u2019re prompted to restart your computer to apply these changes, click Restart then you will boot into Safe Mode.Go to your local hard disk by clicking on This PC then Local Disk C. You should be able to see the NVIDIA folder right there. Right-click on it and choose Delete.Click Start and type Run. Select Run, the Run dialog box will appear.Type \u201cdevmgmt.msc\u201d in the run box and click the OK button which should open the Device Manager Window.Expand the \u201cDisplay Adapters\u201d field. This will list all network adapters that the machine has installed. Right click on the Nvidia adapter you want to uninstall and select \u201cUninstall\u201d.Click \u201cOK\u201d when prompted to uninstall the device. This will remove the adapter from the list and uninstall the driver.Press Win+R (Windows logo key and R key) at the same time to invoke the Run box.Type msconfig and click OK. Then the System Configurations will open.When System Configuration opens, click the Boot tab. Under Boot options, uncheck Safe boot then click OK.When you\u2019re prompted to restart your computer to apply these changes, click Restart.Download the latest NVIDIA driver for your computer from here https:\/\/www.nvidia.com\/Download\/index.aspx.Run the setup file and follow the instructions which appear on screen. Choose the Custom installation option and check all the boxes in the custom install options windows. Also check the box which states \u201cperform clean install\u201d.Restart your computer If you have an AMD graphics card then follow the steps listed below. Download the AMD Cleanup Utility from here https:\/\/www.amd.com\/en\/support\/kb\/faq\/gpu-601.Locate the file where it was saved and double-click on the \u201cAMDCleanupUtility.exe\u2019 file.A dialogue box should appear stating AMD Cleanup Utility has detected the system is not in safe mode and provide an option to reboot the system to run the Utility in safe mode:Click \u201cYes\u201d the system will be rebooted and AMD Cleanup Utility will run in safe mode.The next dialogue box provides a warning message stating that the AMD Cleanup Utility will remove all AMD driver and application components.Click "OK" to continueAfter clicking \u201cOK\u201d the Utility will be minimized to the notification area (system tray) and the progress will be displayed as a tool tip.The cleanup process will continue to run in the background.\u00a0 To check the progress, hover the mouse over the AMD icon in the notification area.Once the cleanup process is finished, a message is displayed stating it has successfully completed. Click \u201cView Report\u201d to see the list of components that were uninstalled, otherwise click \u201cFinish\u201d to exit the Utility.Reboot your computer. Once the drivers have been uninstalled it\u2019s time to install the latest driver update. You can do this with the help of the AMD Driver Auto-detect tool which you can download from https:\/\/www.amd.com\/en\/support. Visit the AMD Driver and Support page and see section Auto-Detect and Install Radeon Graphics Drivers for Windows.Click the DOWNLOAD NOW button to begin downloading the executable file for the tool.Once download is complete, run the file to launch the Installer.Click Install to extract the needed files.After file extraction is complete the tool should automatically launch.Review the End User License Agreement and information about the User Experience Improvement Program.Click Accept and Install to continue or close the window to exit the AMD Driver Auto-detect tool.After clicking Accept and Install, the tool will attempt to detect the installed AMD graphics product and operating system.Upon successful detection of your system configuration, the tool will display the latest Recommended and Optional driver packages that are compatible with your graphics product, as well as the currently installed driver versionSelect the desired version and choose Express installation.After the driver package has been downloaded, installation should begin automatically.Restart your computer If you have an integrated graphics (Intel) Press the Windows Logo key + R to launch a RunType devmgmt.msc into the Run dialog and press Enter to launch the Device Manager.In the Device Manager, expand the Display adaptersRight-click on your graphics drivers, click on Uninstall and then go through the uninstallation wizard to uninstall the drivers.Restart your computer. Once your computer boots up, it should automatically reinstall the same version of the graphics drivers. Check if the Origin error code 16-1 issue still occurs. Disable the antivirus and firewall Sometimes your antivirus software or firewall can cause this error to occur. To check if this is the culprit you can try to disable both. Turning off the antivirus If you are using Windows Security Select Start\u00a0 - Settings > Update & Security\u00a0 - Windows Security - Virus & threat protection > Manage settingsSwitch Real-time protection to Off. If you are using Avast Search for the Avast icon in your computer\u2019s system tray and right-click on it.Click on Avast shields control.Locate the options to disable the program \u2013 the options are to disable it for 10 minutes, an hour, until the computer is restarted or permanently (until you yourself turn it back on). Select whatever option suits you best and use it to disable the program. If you are using AVG Search for the AVG icon in your computer\u2019s system tray and right-click on it.Click on Temporarily disable AVG protection.Choose how long you want AVG to be turned off and whether you want AVG to disable its Firewall too.Click on OK to disable the antivirus program. If you are using McAfee Search for the McAfee Antivirus icon in your computer\u2019s system tray and right-click on it.Click on Exit.You should see a dialog box warning you that McAfee\u2018s protection will be turned off. Click on Yes in this dialog box to disable the antivirus program Turning off the firewall Press Windows Key + I to open up Settings.Search for \u201cWindows Defender Firewall\u201d and then select \u201cWindows Defender Firewall\u201d.On the left-hand side, click on \u201cTurn Windows Defender Firewall on or off\u201d.Check the \u201cTurn off Windows Defender Firewall\u201d boxes under both the settings. Check if the Origin error code 16-1 issue still occurs. If the problem does not occur then you can place the Origin file on the exception list of the antivirus software and the firewall. Uninstall then reinstall origin In case the above steps fails to fix the problem then you should uninstall then reinstall Origin from your computer Uninstall Origin Click on the Start button then click on SettingsClick on AppsClick Origin, then click Uninstall. You\u2019ll get a warning that EA games may not be functional.Click Uninstall. Install Origin Go to https:\/\/www.origin.com\/sgp\/en-us\/store\/downloadDownload the Origin fileRun the downloaded file then follow the steps provided to install it. Check if the Origin error code 16-1 issue still occurs.