How To Fix Razer Synapse Not Detecting Mouse Issue

Razer Synapse is a software that is used to customize the settings of Razer products. It is usually used by gamers to rebind the controls or assign macros to the mouse or keyboard, thus allowing for a better gaming experience. Although this is a solid performing software there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Razer Synapse not detecting mouse issue.

How To Fix Razer Synapse Not Detecting Mouse Issue

Before performing the recommended troubleshooting steps for this particular problem I suggest that you try restarting your computer first. This will refresh the operating system as well as remove corrupt temporary data and is quite effective in fixing most software related issues. You should also try plugging the Razer devices to the different USB ports in your computer. To check if the particular Razer product is working you should plug it in a different computer and test if it works.

There are several factors that can be causing this problem ranging from a driver issue to a corrupt Synapse software. Listed below are the recommended troubleshooting steps you need to do to fix this problem.

Reinstall Synapse

One factor that can cause this problem is a corrupted Synapse software. Try uninstalling this from your computer then install the latest version from the official website.

  • Press Windows + R, type “appwiz.cpl” in the dialogue box and press Enter.
  • In the application manager, search for the entry of Razer Synapse, right-click it and select Uninstall. You should also uninstall Razer Core and all other sub-programs. 
  • Go to https://www.razer.com/downloads and download the latest Synapse version launched. After installing, turn off your computer then unplug all Razer peripherals.
  • When the computer opens up properly, plug the Razer peripherals and launch Synapse.

Check if the Razer Synapse not detecting mouse issue still occurs.

Reinstall the drivers

In case the issue still persists then you will need to reinstall the mouse driver.

  • Press Windows + R, type “appwiz.cpl” in the dialogue box and press Enter.
  • In the application manager, search for the entry of Razer Synapse, right-click it and select Uninstall. You should also uninstall Razer Core and all other sub-programs. 
  • Press Windows + R, type “devmgmt.msc” in the dialogue box and press Enter.
  • Once in the device manager, expand the section of Keyboard and Mice and other pointing devices. Right-click on each entry and select Uninstall device. Make sure that you check the box “Delete device drivers” when uninstalling the device.
  • Restart the computer.
  • Go to https://www.razer.com/downloads and download the latest Synapse version launched. After installing, turn off your computer then unplug all Razer peripherals.
  • When the computer opens up properly, plug the Razer peripherals and launch Synapse.
  • Synapse will install the latest drivers automatically.
  • If the drivers are not installed automatically then you can press Windows + R, type “devmgmt.msc” in the dialogue box and press Enter.
  • Once in the device manager, expand the section of Keyboard and Mice and other pointing devices. Right-click on each entry and select update driver.
  • Select the Search automatically for updated driver software option. Windows will connect to Windows update and install the latest drivers automatically. 
  • Restart your computer.

Check if the Razer Synapse not detecting mouse issue still occurs.

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