How To Fix Video Stuttering on Windows 10 Issue

Windows 10 is an operating system that provides several outstanding features to most people. Advanced computer users will like the customizations that they can do with it will ordinary users will find it easy to use. One of the common things people will do with their Windows 10 device is to watch videos. Normally, the computer can play videos without any problems however there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the video stuttering on Windows 10 issue.

How To Fix Video Stuttering on Windows 10 Issue

Before performing any of the recommended troubleshooting steps listed below it’s best to restart your computer first. This action refreshes the operating system and remove any corrupt temporary data that could be causing the problem.

There are several factors that can cause this particular problem ranging from outdated graphics drivers to corrupted data. Listed below are the recommended troubleshooting steps you need to do for this particular problem.

Make sure you are running on the latest Windows update

The first thing you will need to do is to make sure that your computer is running on the latest Windows update. The newest update usually has several bug fixes found on older versions.

  • In the Windows search box type “Windows update”. Click the first search result that appears.
  • Once in the update settings, click on the button which says “Check for updates”. Windows will automatically check for updates available and install them. It may even prompt you for a restart.

Check if the the video stuttering on Windows 10 issue still occurs.

Update the graphics driver

If the issue persists then try updating your graphics drivers.

  • Go to Start Menu and click on the Power button located on the bottom left pane.
  • While pressing the Shift key on the keyboard, click on the Restart option using the left mouse button. It would interrupt the normal start of PC by displaying a list of options to select from. Select Troubleshoot from the options.
  • Click on the Advanced Options.
  • Inside the Advanced options screen, select the Startup Settings and restart your PC using the button below.
  • After the PC is rebooted, you will find a number of options to select from a list using F1 – F9 function keys. To boot the computer into Safe Mode, press the F4, F5 or F6 function keys depending on your requirements.
  • Your PC is now in Safe Mode.
  • Right click on Windows key and select Device Manager from the list of options available.
  • Expand the Display adapters section and right click on your display hardware. Select the option of Uninstall device. Windows will pop a dialogue box to confirm your actions, press Ok and proceed.
  • Restart your PC. Press Windows + S button to launch your start menu’s search bar. In the dialogue box type “Windows update”. Click the first search result which comes forward.
  • Once in the update settings, click on the button which says “Check for updates”. Windows will automatically check for updates available and install them. It may even prompt you for a restart.

Check if the the video stuttering on Windows 10 issue still occurs.

Restore the default power plan setting

One factor that can cause this problem is a wrong power plan setting. Try changing this to the default setting.

  • Right click on the battery icon present at the bottom right side of the screen and select Power Options.
  • Click on “Change plan settings” button present in front of your current power plan.
  • Click on the option which says “Restore default settings for this plan”. Windows might ask for a confirmation before restoring the default settings. Click ok. Do this for all the power plans.
  • Restart your PC

Check if the the video stuttering on Windows 10 issue still occurs.

Change graphics card preferences

In case you have two graphics adapters ( a dedicated and integrated) on your computer then you should try to disable the integrated graphics card.

  • Press Windows + R to launch the Run application.
  • Type “devmgmt.msc” in the dialogue box and press Enter. This will launch your computer’s device manager.
  • Navigate to the Display adapters category and search for your Intel HD Graphics.
  • Located Intel HD Graphics from the options, right-click it and select “Disable device”.
  • Restart your computer.

Check if the the video stuttering on Windows 10 issue still occurs.

Change browser settings

If the issue occurs while playing a video using the browser then the following tips might work.

For Microsoft Edge you should try disabling Adobe Flash

  • Open Microsoft Edge and click on the Settings button (three dots) present at the top right side of the window.
  • In the drop-down menu has opened, click on Settings present at the near bottom of the menu.
  • Scroll down until you find an option named as “View advanced settings”. Click it.
  • Uncheck the option which says “Use Adobe Flash Player”.
  • Save changes and restart the browser.

For Google Chrome try to disable hardware acceleration.

  • Launch Chrome, then select “Menu”  > “Settings“.
  • Scroll down to the bottom and select the “Advanced” option.
  • Scroll to the “System” section and toggle “Use hardware acceleration when available”  off.

Check if the the video stuttering on Windows 10 issue still occurs.

Update WideVine Component in Chrome

Widevine Content Decryption Module is a decryption module built into Chrome browsers that allows Chrome to play DRM-protected HTML5 video and audio. If this feature is outdated then it could cause this problem.

  • Open Chrome and launch a new tab.
  • Press “Ctrl” + “Shift” + “Del” simultaneously to delete the browsers cache/cookies.
  • Click on the “Clear Data” button to remove the cache.
  • Close Chrome completely.
  • Press “Windows” + “R” simultaneously to open the Run prompt.
  • Type C:/Program Files (x86)/Google/Chrome/Application  and press Enter
  • Double click on the “Numbered Folder” inside the location. The folder will indicate the version of the application.
  • Delete the “WideVineCDM” Folder located inside the directory.
  • Navigate back to the desktop and press “Windows” + “R” buttons again.
  • Type C:\Users\(Your Username)\AppData\Local\Google\Chrome\User Data  and press Enter
  • Delete the “WideVineCdm” folder inside this location as well.
  • Open Chrome and launch a new tab.
  • Type in the following address in the address bar and press “Enter”: chrome://components
  • Click on the “Check for Updates” button below the “WideVine Content Decryption Module” heading.
  • Wait for the process to be completed and completely close Google Chrome.

Check if the the video stuttering on Windows 10 issue still occurs.

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