LogMeIn Hamachi is a VPN application that allows links to be established between computers that are behind a NAT firewall without the need for any reconfiguration. Basically, what this application does is it connects computers over the internet by emulating the connection that would exist if the computers were connected on LAN. Although this is a solid application there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the windows 10 Hamachi service stopped error.
Fixing the Hamachi service stopped error on Windows 10
Before performing the recommended troubleshooting steps for this particular problem I suggest that you try restarting your computer first. This will refresh the operating system as well as remove corrupt temporary data and is quite effective in fixing most software related issues.
There are several factors that can cause this problem ranging from a service that has stopped running to a third party software interference. Listed below are the recommended troubleshooting steps you need to do to fix the problem.
Run Hamachi as an administrator
The first thing you will need to do is to run Hamachi as an administrator. Right-click on the LogMeIn Hamachi executable and click on Run as Administrator. If the issue gets fixed then you will want to make this a permanent setting. Right-click on the LogMeIn Hamachi executable and go to Properties. Go to the Compatibility tab and check the box associated with Run this program as an administrator. When you hit apply your computer will now be configured to launch Hamachi with administrative privileges.
Enable the WMI service
The Windows Management Instrumentation service is required by the LogMeIn Hamachi application to run properly. Make sure that this service is running on your computer.
- Press Windows key + R to open up a Run dialog box.
- Type “services.msc” and press Enter to open up the Services screen. If prompted by the UAC (User Account Control), click Yes to grant admin privileges.
- Inside the Services screen, locate the Windows Management Instrumentation service from the right-hand pane. Double-click on it to open the Properties screen.
- Inside the Properties screen of the WMI service, go to the General tab and make sure that the Startup type is set to Automatic. If it isn’t, change it using the drop-down menu. Once the startup type has been modified, start the service (using the Start button) and click Apply to save the changes.
- With the service enabled, start LogMeIn Hamachi again.
Check if the Windows 10 Hamachi service stopped error still occurs.
Turn off the antivirus
Sometimes this problem can occur if the antivirus software installed in your computer is blocking the Hamachi service. To check if this is the culprit, you should try to disable the antivirus software.
If you are using Windows Security
- Select Start – Settings > Update & Security – Windows Security – Virus & threat protection > Manage settings
- Switch Real-time protection to Off.
If you are using Avast
- Search for the Avast icon in your computer’s system tray and right-click on it.
- Click on Avast shields control.
- Locate the options to disable the program – the options are to disable it for 10 minutes, an hour, until the computer is restarted or permanently (until you yourself turn it back on). Select whatever option suits you best and use it to disable the program.
If you are using AVG
- Search for the AVG icon in your computer’s system tray and right-click on it.
- Click on Temporarily disable AVG protection.
- Choose how long you want AVG to be turned off and whether you want AVG to disable its Firewall too.
- Click on OK to disable the antivirus program.
If you are using McAfee
- Search for the McAfee Antivirus icon in your computer’s system tray and right-click on it.
- Click on Exit.
- You should see a dialog box warning you that McAfee‘s protection will be turned off. Click on Yes in this dialog box to disable the antivirus program
If the problem does not occur after turning off the antivirus then I suggest that you turn on the antivirus then add LogMeIn Hamachi in its exception list.
- Click the Windows button and in the search bar type “Windows defender”.
- Open the application named “Windows Defender Security Center”.
- Select the option “Virus and threat protection”.
- Go to Virus and Threat Protection Settings. Windows may prompt you to allow an administrator access to use this feature. If so, press Yes.
- Search the window which says “Add or remove exclusions”. Click it and you will be navigated to a menu where you can add exclusions.
- Click on the option which says “Exclude a folder” and navigate to your LogMeIn Hamachi directory. Once you reach the location select the folder and save changes.
- Open Bitdefender and go to the Protection Window by clicking the shield icon shown below in the picture.
- Click on the link which says View Modules.
- Click on the Settings icon which you can see on the upper right corner of the antivirus.
- Go to the Exclusions tab present in the window.
- Click on “List of files and folders excluded from scanning”.
- Click on the ADD button. Navigate to your LogMeIn Hamachi directory and select the folder to exclude it from the scanning process. You should also select the Both option before you add an exception
- Click Add and save changes.
- You can also add the LogMeIn Hamachi executable file in the exceptions list by clicking on “List of processes excluded from scanning”.
- Open the Avast interface.
- Click on Settings found at the bottom left corner of the screen.
- From Settings, browse to General and scroll down the options until you find Exclusions.
- Expand the section and you will see a dialogue where you can add global exceptions. Navigate to your Chrome directory using the option of Browse.
- Once you have selected the LogMeIn Hamachi folder, click on ADD found at the bottom left side of the screen. Press OK and it is now added to global exceptions of Avast antivirus.
- Open McAfee Antivirus by clicking on its icon present on the toolbar on the bottom right side of your Windows.
- Click on Manage Security.
- Select the option of Schedule and run scans option present in the box of Virus and Spyware Protection.
- Select the option of Schedules scans from the list of options that follow. A new window will open and from there you will see the Add button present under the tab of Excluded Files and Folders. Select the LogMeIn Hamachi directory after clicking Add through the file explorer.
- Once you reach the location select the folder and save changes.
- Open Kaspersky AV from the icon present in your taskbar at the bottom right of the screen.
- Navigate to the Settings menu.
- Select the tab of Additional and select the tab of Threats and Exclusions from the list of options given.
- Click on the Configure Exclusions present in the middle of the screen.
- Select the option of Add present in the bottom right of the screen.
- Now navigate to the LogMeIn Hamachi directory using the Browse button. Once you reach the location select the folder and save changes.
- Open your Malwarebytes window by either clicking on the icon in the taskbar located at the bottom right side of the screen, or by clicking the program’s launch file.
- Once the program is opened, click on the Malware Exclusions tab located on the left side of the window.
- In this tab, you find an option which says “Add folder”. Click it and you will be navigated to File Explorer from where you can select your LogMeIn Hamachi directory easily.
Create a script to automatically start the Hamachi service
- Start Notepad as administrator.
- Type the following:
- net stop Hamachi2Svc
- net start Hamachi2Svc
- start “C:\Program Files (x86)\LogMeIn Hamachi\hamachi-2-ui.exe”
- Go to File > Save as.
- Set Save as type to All Files and enter HamachiRestart.cmd as the File name. Choose C:\Windows\System32 as the save location and click the Save button.
You can you can run the script manually to restart the services, or you can create an event in Task Scheduler and set this script to repeat itself every couple of hours.
- Press Windows key + R to open up another Run dialog box. Then, type “taskschd.msc” and press Enter to open up the Task Scheduler.
- Inside the Task Scheduler, click on Create task from the right-hand side menu.
- From the Create Task window, go to the General tab and set a name for your task.
- Go to the Security Options, make sure that your user account is selected and check the toggle associated with Run only when user is logged on.
- Use the drop-down menu associated with Configure for and select Windows 10 from the list.
- Move over to the Triggers tab and click on New…
- From the New trigger screen, set the drop-down menu associated with Begin the task to At Startup
- Make sure the Enabled box at the bottom of the screen is checked.
- Hit OK to save the changes.
- Move over to the Actions tab and click on the New...Button
- Set the Action to Start a program (using the drop-down menu) and hit the Browse button associated with Program/script (under Settings). Then, browse to C:\Windows\System32, select HamachiStart.cmd and press Open. Finally, hit OK to close the window.
- Go over to the Conditions tab and uncheck everything there. Now, hit OK to save the changes.
- Restart your computer.
Check if the Hamachi service stopped error still occurs.
Configure the Hamachi service properly
- Open the Services window and double-click LogMeIn Hamachi Tunneling Engine service.
- When the Properties window opens, click the Start button to start the service.
- Go to the Recovery tab and set First failure, Second failure, and Subsequent failures to Restart the Service. Set Reset fail count after to 0 days and Restart service after 1 minutes. After making these changes, click Apply and OK.
Check if the Hamachi service stopped error still occurs.
In case the above steps fails to fix the problem then you should proceed with just reinstalling Hamachi. Make sure to uninstall the application from the Apps section of Settings then download the installer file from the official website.
Once this is done check if the Hamachi service stopped error still occurs.