How to fix an HP Stream notebook computer that cannot connect to Wi-Fi Internet [Troubleshooting Guide]

Dealing with Wi-Fi issues in laptop and notebook computers can be both annoying and challenging. Annoying in the sense that you couldn’t get to the must-have wireless Internet feature until the main issue is fixed. The thing is that finding the ultimate solution for Wi-Fi issues can be a bit of a challenge given that there are a lot of factors to consider as probable causes thus troubleshooting Wi-Fi problems can take time. But for as long as the hardware is free from any sort of damages, there’s a way to fix it.

Tackled in this post is a pertinent issue on the HP Stream notebook computer that is unable to connect to Wi-Fi internet. Keep reading and get some help with the walkthroughs offered below.

What could have prevented the HP Stream notebook computer from connecting to Wi-Fi?

As mentioned earlier, wireless connectivity issues in computers are tied to various factors including account issues, network errors, incorrect settings, software glitches and bugs, and a corrupted OS on the computer. There are also other cases in which the wireless router or modem is to blame. This is usually transpiring when the router or modem firmware crashes or gets corrupted. Software-related Internet problems are typically dealt with by a restart on the device, or by power-cycling the router or modem.

Meanwhile, you may consider the possibility of the problem being linked to hardware issues if there were previous instances when your computer might have acquired some hardware damage from prior accidental drops or liquid exposure. Unfortunately for hardware-related cases, tech service is already required for the problem to be completely resolved. If it’s not repair, a unit replacement is the answer. But that is if and only if your computer is still under warranty.

If possible, try to determine first if the Internet problem on your HP Stream notebook computer is due to a faulty hardware or software malfunction. If you’ve proven that the software is at fault, then you may set aside tech service for now and troubleshoot the software problem with the following solutions.

Possible solutions to wireless connectivity errors on your HP Stream notebook laptop

Highlighted below is a rundown of standard simple solutions to Wi-Fi Internet issues on your computer. Be sure to test your device after completing each method so that you’ll know if the problem is fixed or not. Proceed to the next applicable solution if necessary.

First solution: Reboot your wireless router/modem.

The very source of your Internet connection at home is your wireless router or modem. If all your devices could not connect to Wi-Fi Internet using the same network, it likely denotes that there is no Internet coming from the source. Perhaps, the router or modem firmware has crashed and therefore unable to receive wireless feed from the network base or feed wireless signals to the receiving devices. In this case, rebooting the network equipment would be necessary.

To do so, locate the Power button on your modem or router then press it until all the LED lights go out. Unplug the AC adapter from the power source and leave it unplugged for 1 to 2 minutes. After the elapsed time, press the Power button again until all the LED lights turn on and gets stable. This process is likewise referred to as modem/router power-cycle.

After the restart on your router or modem, test your computer to see if it’s now able to connect to Wi-Fi.

Second solution: Reboot your HP Stream notebook computer.

A restart on the computer can fix a lot of minor software issues. Just like any other functions, the Wi-Fi network on your computer can also acquire glitches at some point. When this happens, network errors may keep showing up along with other relevant symptoms like intermittent to no connectivity. If the problem suddenly occurs like when you were able to connect to and use Wi-Fi internet before but couldn’t do so right now, then you should try restarting your computer first. Should this be just a random glitch on the computer’s Wi-Fi functions, it should be fixed by a restart.

The steps in restarting your HP Stream may vary depending on the operating system it’s currently running on. But generally for Windows, the standard restart will start by navigating to the Start menu then select Restart (for prompt or direct reboot) or Shutdown (if you wish to power off your device for a few seconds before turning on again) from the menu options. But in the case where the computer is frozen or not responding, you can execute a forced shutdown and then restart instead. By forced shutdown means pressing the Power button until the computer shuts down and then after 30 seconds to 1 minute, press the Power button again to turn on. Alternatively, you can also unplug the A/C adapter from the power source then plug in again after a few seconds.

Third solution: Forget wireless network on your HP Stream then reconnect.

Forgetting your wireless network profile can be the key solution if the problem is caused by a corrupted network. It could be your own network if not other visible Wi-Fi networks on your computer. In Windows, you can delete a wireless network profile through these steps:

  1. Click the Network icon at the bottom right corner of your screen.
  2. Click Network settings.
  3. Click Manage Wi-Fi settings.
  4. Navigate to Manage known networks section, then click on your network name or profile.
  5. Click Forget to confirm action.

You can do the same actions to forget all other wireless networks in the list.

Alternatively, you can do the shortcut procedure which is through the command prompt. All you have to do is launch the command prompt then type netsh wlan show profiles (with space in between) in the command prompt.

For starters, to open the command prompt, launch the Start menu then click Run. On the box, you type cmd then press the Enter key on your keyboard.

A black screen with some lines of texts/characters and a blinking cursor that shows up is the command prompt. That is where you type in the recommended command line for Windows to execute.

Other suggestions

  • Bypass the connection. This means that instead of wireless, you’ll do the wired network setup or directly connect your computer to the router or modem using an Ethernet (LAN) cable. If you can connect to the Internet with this setup (wired), then it means that the modem or router is working and that the problem is most likely on your computer system. This denotes a need for you to troubleshoot software problem on your HP Stream computer.
  • Observe proper distance/range. Environment is also among the factors that can affect wireless signal strength and quality. The closer your computer to the wireless router or modem, the stronger and better signal it gets. There is also lesser interference. That said, try moving your notebook computer to a closer place to your wireless router or modem.
  • Try to use other browsers. To rule out the possibility of a browser error like corrupted browser app in use, you can switch to a different browser app on your computer. For example, if you’re using Firefox, try Chrome browser or any available program you have for the same purpose. If you are able to browse or connect to the Wi-Fi internet using other browsers, then it denotes that the problem is isolated the first browser you’re using. It’s therefore a browser issue that required some fixing and not your computer. Clearing the browser’s history or cache and data might help but if not, you’ll need to dig deeper to the underlying cause and try fixing the problem with more advanced procedures.

Ask further assistance

If none of these works and that your HP Stream notebook computer is still unable to connect to wireless internet, then at this point you should consider seeking more help. It’s possible that the problem is just too complex and therefore already requires more advanced solutions and troubleshooting methods with software intervention. The right people to reach for this purpose is either the HP support team or Microsoft Support. Contact HP if you suspect that the problem is tied to some bad network components on your computer. On the other hand, seek more help from Microsoft Support if the problem is associated with a faulty operating system.

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