- Read the post to understand why a powerful computer running Windows 10 has a tendency to get stuck on the boot screen and learn how to troubleshoot it in a bid to fix the problem.
When Microsoft released its newest OS, Windows 10, a number of users then experienced some issues after installation or upgrade. Such problem may also occur after installing a new software or updated a driver.
This has been the problem that many users complained about and we would like to offer a helping hand to those who are in need while waiting for Microsoft to release a permanent fix. Below are some basic troubleshooting steps that we suggest you do to try and fix the problem with your computer that runs windows 10.
Before we jump into our troubleshooting, if you found this page because you were trying to find a solution to a different problem, then visit our Windows 10 troubleshooting page for we have already addressed some of the most common Windows 10 problems and errors. Try to find issues that are similar with yours and use the solutions and troubleshooting methods we suggested. If they don’t work for your or if you need further assistance, fill up our PC issues questionnaire and hit submit to contact us.
Step 1: Restart PC and use Automatic Repair
If it’s the first time you installed a Windows 10 OS or was upgraded, you might encounter a long and never ending black loading screen on display. This issue mostly happens if there’s a software issue but, rarely it occurs of hardware related. If you’re unlucky enough, it could be both. To restart your PC,
- Locate and long press the Power button to restart while on the loading screen
- Wait until the word “Preparing Automatic Repair” display at the bottom of the loading icon. NOTE: There are times that it won’t display right away, repeat this steps again until it will display the words.
- Wait for several seconds to finish the loading and it will display the next words “Diagnosing your PC”, it will take a minute or two to complete.
- Once it’s done, it will display the “Automatic Repair” page and there two options to choose from “Repair” or “Advance options”.
- Click Advance options
- Click Troubleshoot
- Click Advance options
- Click Startup Settings
- Click Safe mode
- Click Restart
Step 2: Uninstall or reinstall the program/driver
After running your PC in Safe mode, you can then start uninstalling or reinstalling the program/driver update that you did before the issue happened. It might have been the issue and that is the only solution of the problem.
- Open the Start menu
- Click Settings (Gear icon)
- Click Recovery
- Under the “Reset this PC” page, locate the “Go back to earlier build” section
- Once located, click “Get Started” to restore to previous version
- Answer the questionnaire “Why you are going back to older version”, you can either put a check on the options or manually type the problem on “Tell us more” tab.
- Then click Next.
NOTE: Once you’re back to older version, all settings of your apps made from the current version will be deleted. Make sure to remember your Login credentials, you have to enter them during the process.
Step 3: Restart PC and use Command Prompt
Now, to get to the command prompt it is pretty much similar to getting to Automatic repair but this time were using the command prompt to perform a chkdsk procedure in your PC. This is a very important step, to determine if there’s some problem with the files or it was corrupted. You need to restart your PC first to go to Safe mode and make sure that you know or remember your PC drives (common drive name C: or D:).
- Locate and long press the Power button to restart while on the loading screen
- Wait until the word “Preparing Automatic Repair” display at the bottom of the loading icon. NOTE: There are times that it won’t display right away, repeat this steps again until it will display the words.
- Wait for several seconds to finish the loading and it will display the next words “Diagnosing your PC”, it will take a minute or two to complete.
- Once it’s done, it will display the “Automatic Repair” page and there two options to choose from “Repair” or “Advance options”.
- Click Advance options
- Click Troubleshoot
- Click Advance options
- Click Command Prompt
- Type bootrec.exe /rebuildbcd, then press enter
- Type bootrec.exe /fixmbr, then press enter
- Type bootrec.exe /fixboot, then press enter
- Type chkdsk /r c: or chkdsk /r d: (it depends on the name of the drive)
- Restart your PC and see any progress
Step 4: Disable Antivirus to launch at Startup
If you are still stuck on the black loading screen, then try disabling your antivirus to launch at startup. Some of this programs can cause issues especially during windows boot up or some programs won’t run. It’s better to test disabling it just to be sure. Just follow the above steps to access advanced options.
- Once in boot menu, click Troubleshoot
- Click Advanced options
- Click Startup Settings
- From the options, locate and click “Disable early launch anti-malware protection” option
- Then restart your PC and see any progress.
Step 5: Reset or Refresh PC
If the problem still occurs after performing all the steps steps above, then perform the Reset procedure. It is important to remember that performing a Reset will remove all programs and run only the pre-installed, make sure that you make backups to your important files. Choosing the Refresh option will let save some files and use it after the process, we recommend to perform refreshing your PC first before Resetting. Here’s how:
- Once your in boot menu, click Troubleshoot
- Click Refresh, to refresh your PC without losing your file
- Click Reset your PC, if refreshing didn’t work
You can bring your PC to the nearest Local Service center to let the tech handle the issue, it might have serious problems that only professionals can handle or let them come to your house.
Connect with us
We are always willing to help our readers fix the problems with their computer and so if you are currently experiencing an issue or two, do not hesitate to contact us and tell us about your experience. The solutions we provide will be based on the information you feed us. Make sure you include all necessary details and please fill up each field in our computer issues questionnaire accurately so we can give you more accurate solutions.