Discord is one of the free VoIP applications available that’s popular among the gaming community. On a Windows PC, you can use the web app or dedicated app to do voice chats or send text messages to your video game teammates thus creating a lively game community. While this is quite a stable platform there are some issues that you might experience with it. In this latest installment of our troubleshooting series we tackle the Discord keeps crashing issue.
How To Fix Discord Keeps Crashing Issue
Before doing the recommended troubleshooting steps for this particular problem it’s best to refresh the windows 10 operating system by restarting your computer. Surprisingly, this simple step can fix most of the issues that you might encounter with your computer.
There are several factors that can cause this particular problem ranging from a corrupted file to a bug in the update. Listed below are the troubleshooting steps you need to do to fix this problem.
Try turning on legacy mode
- Open Discord
- Click on the User Settings (gear icon). This should be on the right side of your avatar.
- Click on Voice & Video from the left pane
- Scroll down and select Legacy from the drop down menu under Audio Subsystem
- Click Okay if the app asks you to confirm the action
Check if the Discord keeps crashing issue still occurs.
Delete AppData Discord Contents
If the problem is caused by corrupted cached data this step needs to be done. Don’t worry as this is just temporary data which will be recreated.
- Hold Windows key and press E
- Type %AppData%\discord in the address bar of Windows Explorer and press Enter
- Double click Cache folder
- Delete all the files from this folder. Hold the CTRL key and press A (CTRL + A) and press Delete. Confirm any additional prompts
- Go back to the Discord folder and Double click Local Storage folder
- Delete all the files from this folder. Hold the CTRL key and press A (CTRL + A) and press Delete. Confirm any additional prompts
If the issue still persists then do the additional steps listed below.
- Hold Windows key and press E
- Type %AppData% in the address bar of Windows Explorer and press Enter
- Find the Discord folder then right-click the Discord folder and select Delete. Confirm any additional prompts
- Type %LocalAppData% in the address bar of Windows Explorer and press Enter
- Find the Discord folder. Right-click the Discord folder and select Delete. Confirm any additional prompts
- Hold Windows key and press R
- Type appwiz.cpl and press Enter
- Locate the Discord app from the list and select it.
- Click Uninstall and follow the on-screen instructions
- Reboot
- Reinstall the Discord app once the system is rebooted.
Check if the Discord keeps crashing issue still occurs.