PUBG or PlayerUnknown’s Battlegrounds is a popular online multiplayer battle royale style games that is available for the Microsoft Windows, Android, iOS, Xbox One, and the PlayStation 4 platform. Its fast paced action as well as its combative style of gameplay that requires tactics and strategy has made it a must have game to play. Although this is a solid game there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will show you how to fix the PUBG keeps crashing issue.
How To Fix PUBG Keeps Crashing Issue
Before performing any of the recommended troubleshooting steps for this particular problem it’s best to restart your computer first. This will refresh the operating system and resolve most of the common issues that you are experiencing with your computer.
There are several reasons why this issue will occur ranging from a corrupted game file to interference from antivirus software. Listed below are the troubleshooting steps you need to do to fix the problem.
Try to disable overclocking
If you are running no an overclocked system then you should try to disable this feature. Although this can provide that added boost as it will increase the performance of the CPU, GPU and even the RAM it can sometimes cause issues on games. To eliminate the possibility that this is what’s causing the problem you should set your hardware components back to their default operating settings.
Try running the game in single core environment
To check if this problem is caused by using multiple cores when running the game you should try to use only one core.
- Make sure that PUBG is set to run in windowed mode. Press Windows + R, type “taskmgr” in the dialogue box and press Enter.
- Once the task manager has started,go to the Details tab and launch PUBG. You will see a very small window present when the process becomes visible in details and when it is actually displayed on the screen. In between that window, you have to quickly right-click on the process, uncheck All Processors, check CPU 0, and press OK. This will force the game to boot with one processor only.
- If this is successful, alt-tab to the task manager and set the affinity to All Processors.
Check if the PUBG keeps crashing issue still occurs.
Make sure “Security center” and “Windows Management Instrumentation” are running
These two services are needed for the game to run smoothly so make sure that they are running.
- Press Windows + R, type “services.msc” in the dialogue box and press Enter.
- Go to the service “security center”. Right-click it and select “Properties”.
- Make sure that the process is running and is set to Automatic Start.
- Go to the service “Windows Management Instrumentation”. Right-click it and select “Properties”. Make sure that the startup type is “Automatic” and click Start if the service is stopped.
- Save changes and exit.
Check if the PUBG keeps crashing issue still occurs.
Disable the antivirus software
Sometimes an overly aggressive antivirus software can cause this issue. If the problem does not occur when the antivirus is off then you should consider using a different antivirus software.
Avast
- Right-click on the avast! icon in the system tray. Select avast! shields control and there will be options to disable avast for 10 minutes, 1 hour, until the computer is restarted or permanently.
Bitdefender
- Double click on the system icon for Bit Defender.
- When the Bit Defender window appears, move the mouse arrow to the left side and click >> Virus Shield.
- Move mouse arrow to the black check by Virus Shield is enabled and click.
- The black works will change to red, >> Virus Shield is disabled.
- Move mouse arrow to the top right corner and click the down arrows.
- Bit Defender is now inactive.
- To enable Bit Defender, do the same steps except click to enable.
Microsoft Security Essentials
- Right-click on the MSE icon in the system tray and choose Open.
- Click the Settings tab, then click Real Time Protection.
- Uncheck the box next to “Turn on real time protection”.
- Click the “Save changes” button.
- Exit MSE when done.
ESET
- Double click on the system tray icon to open the main application window.
- Or via Start >> All Programs >> ESET >> ESET Smart Security.
- Click Setup >> Antivirus and antispyware >> Temporarily disable Antivirus and antispyware protection.
- When prompted to confirm temporarily disable select Yes.
- Note: Protection will be automatically started after a system reboot.
McAfee
- Navigate to the system tray on the bottom right hand corner and look for the McAfee icon.
- Right-click it -> chose “Exit.”
- A popup will warn that protection will now be disabled. Click on “Yes” to disable the Antivirus guard.
Check if the PUBG keeps crashing issue still occurs.
Update the graphics driver
There are instances when corrupted or outdated graphics driver can cause this problem. To check if this is the culprit you will need to make sure that you are using the latest driver version.
Nvidia graphics card
- Press Win+R (Windows logo key and R key) at the same time to invoke the Run box.
- Type msconfig and click OK. Then the System Configurations will open.
- When System Configuration opens, click the Boot tab. Under Boot options, check Safe boot then click OK.
- When you’re prompted to restart your computer to apply these changes, click Restart then you will boot into Safe Mode.
- Go to your local hard disk by clicking on This PC then Local Disk C. You should be able to see the NVIDIA folder right there. Right-click on it and choose Delete.
- Click Start and type Run. Select Run, the Run dialog box will appear.
- Type “devmgmt.msc” in the run box and click the OK button which should open the Device Manager Window.
- Expand the “Display Adapters” field. This will list all network adapters that the machine has installed. Right click on the Nvidia adapter you want to uninstall and select “Uninstall”.
- Click “OK” when prompted to uninstall the device. This will remove the adapter from the list and uninstall the driver.
- Press Win+R (Windows logo key and R key) at the same time to invoke the Run box.
- Type msconfig and click OK. Then the System Configurations will open.
- When System Configuration opens, click the Boot tab. Under Boot options, uncheck Safe boot then click OK.
- When you’re prompted to restart your computer to apply these changes, click Restart.
- Download the latest NVIDIA driver for your computer from here https://www.nvidia.com/Download/index.aspx.
- Run the setup file and follow the instructions which appear on screen. Choose the Custom installation option and check all the boxes in the custom install options windows. Also check the box which states “perform clean install”.
- Restart your computer
AMD graphics card
- Download the AMD Cleanup Utility.
- Locate the file where it was saved and double-click on the “AMDCleanupUtility.exe’ file.
- A dialogue box should appear stating AMD Cleanup Utility has detected the system is not in safe mode and provide an option to reboot the system to run the Utility in safe mode:
- Click “Yes” the system will be rebooted and AMD Cleanup Utility will run in safe mode.
- The next dialogue box provides a warning message stating that the AMD Cleanup Utility will remove all AMD driver and application components.
- Click “OK” to continue
- After clicking “OK” the Utility will be minimized to the notification area (system tray) and the progress will be displayed as a tool tip.
- The cleanup process will continue to run in the background. To check the progress, hover the mouse over the AMD icon in the notification area.
- Once the cleanup process is finished, a message is displayed stating it has successfully completed. Click “View Report” to see the list of components that were uninstalled, otherwise click “Finish” to exit the Utility.
- Reboot your computer.
- Visit the AMD Driver and Support page and see section Auto-Detect and Install Radeon Graphics Drivers for Windows.
- Click the DOWNLOAD NOW button to begin downloading the executable file for the tool.
- Once download is complete, run the file to launch the Installer.
- Click Install to extract the needed files.
- After file extraction is complete the tool should automatically launch.
- Review the End User License Agreement and information about the User Experience Improvement Program.
- Click Accept and Install to continue or close the window to exit the AMD Driver Auto-detect tool.
- After clicking Accept and Install, the tool will attempt to detect the installed AMD graphics product and operating system.
- Upon successful detection of your system configuration, the tool will display the latest Recommended and Optional driver packages that are compatible with your graphics product, as well as the currently installed driver version
- Select the desired version and choose Express installation.
- After the driver package has been downloaded, installation should begin automatically.
- Restart your computer
Check if the PUBG keeps crashing issue still occurs.