PUBG or PlayerUnknown’s Battlegrounds is one of the most popular online multiplayer battle royale style games that is available for the Microsoft Windows, Android, iOS, Xbox One, and the PlayStation 4 platform. Its fast paced action as well as its combative style of gameplay that requires tactics and strategy has made it a must have game to play. Although this is a solid game there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will show you how to fix the PUBG stuck on loading screen issue.
How To Fix PUBG Stuck On Loading Screen Issue
Before performing any of the recommended troubleshooting steps for this particular problem it’s best to restart your computer first. This will refresh the operating system and resolve most of the common issues that you are experiencing with your computer.
Update the game software
The first thing you will want to do in this case is to make sure that the game software is updated since the update will most likely contain improvements and bug fixes. To manually update the game you should find the game in Library -> Right click -> Properties -> Local Files -> Verify Integrity of Game Files.
Check if the PUBG stuck on loading screen issue still occurs.
Delete GameUserSettings.ini
Try deleting the GameUserSettings.ini file on your computer. This file contains the player configurations and settings which if corrupted can cause this problem.
- Close all running applications and games. Go to the following directory: C:\Users\{UserID}\AppData\Local\TslGame\Saved\Config\WindowsNoEditor\
- delete the file “GameUserSettings.ini” and restart your computer.
- Open the Steam client and click Library to view all your installed games.
- Right click on PUBG and select Properties.
- Once in the properties, browse to the Local Files tab and click on the option which says Verify Integrity of Game Files. Steam will then start verifying all the files present according to the main manifest it has. If there is any file missing/corrupted, it will download that file again and replace it accordingly.
- Go to your Settings by pressing the Settings option after clicking Steam present in the bottom left corner of the screen. Once in the Settings, open the Downloads tab present at the left side of the interface.
- Here you will see a box in which it is written “Steam Library Folders”. Click it
- All your steam content information will be listed. Right click on it and select “Repair Library Files”.
Check if the PUBG stuck on loading screen issue still occurs.
Disable the experimental features NVIDIA GeForce Experience
If you have an NVIDIA card and have the experimental features enabled then this might be what’s causing the problem. Try to disable this feature then check if the issue still occurs.
- Open the GeForce experience application,
- Click on the “gears” icon present on top of the screen.
- In Settings, uncheck the box “Enable experimental features. A GeForce Experience update may be required”.
- Save changes and exit.
- Restart your computer.
Check if the PUBG stuck on loading screen issue still occurs.
Turn off the antivirus software
There’s a possibility that the antivirus software of your computer is causing this problem. To check if this is the culprit you should try to temporarily disable the antivirus software.
Avast
- Right-click on the avast! icon in the system tray. Select avast! shields control and there will be options to disable avast for 10 minutes, 1 hour, until the computer is restarted or permanently.
Bitdefender
- Double click on the system icon for Bit Defender.
- When the Bit Defender window appears, move the mouse arrow to the left side and click >> Virus Shield.
- Move mouse arrow to the black check by Virus Shield is enabled and click.
- The black works will change to red, >> Virus Shield is disabled.
- Move mouse arrow to the top right corner and click the down arrows.
- Bit Defender is now inactive.
- To enable Bit Defender, do the same steps except click to enable.
Microsoft Security Essentials
- Right-click on the MSE icon in the system tray and choose Open.
- Click the Settings tab, then click Real Time Protection.
- Uncheck the box next to “Turn on real time protection”.
- Click the “Save changes” button.
- Exit MSE when done.
ESET
- Double click on the system tray icon to open the main application window.
- Or via Start >> All Programs >> ESET >> ESET Smart Security.
- Click Setup >> Antivirus and antispyware >> Temporarily disable Antivirus and antispyware protection.
- When prompted to confirm temporarily disable select Yes.
- Note: Protection will be automatically started after a system reboot.
McAfee
- Navigate to the system tray on the bottom right hand corner and look for the McAfee icon.
- Right-click it -> chose “Exit.”
- A popup will warn that protection will now be disabled. Click on “Yes” to disable the Antivirus guard.
Check if the PUBG stuck on loading screen issue still occurs.
In case the issue still persists then some other steps to consider are the following.
- Get the latest driver update for your graphics card.
- Reboot your modem / router.
- Turn off BEServices from the task manager. This is known to cause problems with the game.
- Disable your Windows firewall or add an exception for Steam and PUBG.
- Disable overclocking your CPU and GPU.