We can only do so much with your laptop that doesn’t turn on and not charging. But we encourage you to follow our troubleshooting guide for the Dell Inspiron laptop that’s not charging at all. We have a couple of situations to tackle here, actually; we’ll troubleshoot your laptop that won’t charge and no longer turns on due to drained battery and do something with your Inspiron that doesn’t charge but is still powered on.
More often, we can only know that our laptop doesn’t charge anymore when it only has about 10% or less battery left because that’s the time it prompts you that it has low battery. Sometimes we’ll wait for it to reach 5% before plugging it in only to find out it doesn’t charge anymore. If you’re one of the owners who have this problem, continue reading below as this post may help you.
Now, before we proceed, if you found this post while finding a solution to a different problem, then visit our Dell Inspiron troubleshooting page for we have already addressed some of the most common issues with this machine. If you can’t find something useful, then fill up our computer issues questionnaire and hit submit to contact us.
How to troubleshoot Dell Inspiron that doesn’t charge
This troubleshooting guide will be safe, brief and quick as I said earlier, there’s only so much we can do about a laptop that doesn’t turn on and/or charge. We don’t recommend you open your laptop as you might void the warranty. As an average user, all you have to do is basic troubleshooting and if the problem persists after that, then it’s time you let the authorized technician to do their job. With that said, here’s what you need to do:
Step 1: Check the AC adapter, cable and your laptop’s charging port
It’s a charging problem so the AC adapter must be the first thing you have to check. Make sure the cable is properly fitted into the adapter itself and the end that you plug into your laptop should have no obstruction. Anything that doesn’t belong maybe the cause of the problem. You also have to check if the lone pin in the cable is still straight or bent. If bent, you can use a toothpick to straighten it out.
After doing a visual inspection on the adapter, check the charger port in your laptop for some obstruction and if it’s cleared, then try charging your laptop again. But make sure you plug the adapter to a functioning wall outlet.
Step 2: If your laptop turned off, try to check the battery indicator light
There should always be an indicator light near the charging port in your laptop or try to find any indicators that would tell you if it responds when connected to the charger. If there’s no indication that the laptop is charging, try to remove the battery (if possible) and then turn the laptop on while it’s plugged in. If this doesn’t fix the problem, try these steps:
- Reattach the battery properly.
- Plug in the adapter to a functioning wall outlet
- Connect the cable to the charging port.
- Close the lid of the laptop.
- Allow the laptop to charge for at least 30 minutes.
- After which, open the lid and try to turn it on.
If it still won’t charge after this, then bring your Inspiron to a service center.
Step 3: If your laptop still has power, try to reboot it
Rebooting the laptop that doesn’t charge may not be enough so try to follow these steps instead:
- Turn off the laptop.
- Remove the battery.
- Plug the adapter to a functioning wall outlet and connect your laptop to it.
- Now, turn the laptop on to see if it does.
- If it doesn’t turn on, then there’s a problem with the AC adapter; double-check it for some breaks or something.
The reason why you’re doing this is to find out if the adapter can power up the laptop without the battery because if not, then that’s the reason why it’s charging. If it does power the laptop up, then proceed with these steps:
- Turn the laptop off again.
- Reattach the battery.
- Connect the charger to your laptop.
- Turn the Inspiron back on and verify that it charges.
- If it still not charging, there’s now a possibility that the battery is the problem.
For possible battery issues, there’s not much you can do about it except bring it to the service center and let the tech do further tests to validate if it’s really a problem with the battery. Don’t try to troubleshoot the battery because they’re often disposable.
Step 4: Try a different adapter
Lastly, if all else fails, your last resort is to use a different charger but it should be an adapter that has the same specs as with the original one. If you have a friend who also own a Dell Inspiron laptop, you may borrow the adapter and compare its specs with yours but usually Inspiron laptops have the same chargers.
If your computer charges fine with a different charger, then it’s clear that the problem is with the adapter. Just buy a new one and the problem will be solved, otherwise, you really have to bring the laptop to the service center to have it checked.
And that’s pretty much it! As far as basic troubleshooting is concerned, you’ve done everything you could to fix the problem without voiding the warranty so if your laptop isn’t suffering from physical and liquid damage, you may have it fixed without service fees or you can even negotiate for a replacement.
Connect with us
We understand that for many computer users, troubleshooting is really difficult that’s why we’re here to help you find a solution…for free. All we need is information about your computer and the problem. Just fill up our Computer issues questionnaire here and give us the information we need. Also include your own observation on how and when the problem started or what you were doing when the problem emerged. We will help you find a solution to fix your problem or advise you what to do.