How To Fix Netflix Error F7701-1003 In Windows 10

Netflix is a popular streaming service that offers popular movies, TV shows, and documentaries which users can watch over their internet connected devices. Depending on the subscription plan availed, you can either stream a show in standard definition or in 4K UHD. Although this is a solid performing platform there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Netflix Error F7701-1003 in Windows 10.

Fixing the Netflix Error F7701-1003

When accessing Netflix using the Mozilla Firefox browser in your computer you will sometimes get the error F7701-1003 which is then followed by “Pardon the interruption. We’re having trouble playing Netflix. Please make sure you’re using the latest version of Firefox and try again.” The problem is usually caused by an issue with the browser Widevine Content Decryption Module (CDM). Here’s how to fix this.


  • Refresh the Netflix tab.
  • Restart Firefox.
  • Restart the computer.

Method 1: Enable Digital Rights Management (DRM) support

The first thing you will need to do is to make sure that the DRM support is enabled.

Time needed: 3 minutes.

Turn on DRM

  1. Click on the Menu button.

    This is the three horizontal lines on the upper right side of the browser.Netflix Error F7701-1003 In Windows 10

  2. Click on Options.

    This has the icon that is shaped like a gear.Firefox options

  3. Click on the General tab.

    This can be found on the left pane.Fixing the Netflix Error F7701-1003

  4. Go to the Digital Rights Management (DRM) Content section.

    This can be found on the right pane.DRM section

  5. Place a check mark on the box before Play DRM-controlled content.

    This will enable online video and audio services to enforce that the content they provide is used in accordance with their requirements.turn on DRM

Method 2: Enable cookies in Firefox

Cookies allow websites to identify users and possibly prepare customized Web pages or to save your site login information. Make sure this setting is enabled.

  • Click the Menu icon menu from the upper right corner.
  • Click Options.
  • Click on Privacy & Security from the menu on the left.
  • Under History, locate the Firefox will: drop-down menu and select Remember history.

Method 3: Enable the Widevine Firefox plugin to fix Netflix Error F7701-1003

The Widevine Content Decryption Module provided by Google allows protected content to be played by the browser. Make sure that this plugin is updated and enabled.

  • Click the Menu icon menu from the upper right corner.
  • Click Add-ons.
  • Click Plugins in the left pane.
  • Click the three dots after the Widevine Content Decryption Module
  • Select the Always Active option.
  • Click the Widevine plugin to open further options.
  • Select On for the Allow automatic updates option.

Method 4: Update Firefox

If you are using an older version of the browser then there’s a possibility that this problem can occur. You should get the latest browser updates.

  • Click the Menu icon menu from the upper right corner.
  • Select Help.
  • Select About Firefox. This will check for updates and download any that are available.
  • Once updates are complete, select Restart Firefox to Update.

After performing the steps listed above you will successfully fix this particular error.

Having Issues with your computer? Feel free to contact us using this form. We’ll try to help.