Netflix is a popular streaming service that provides its customers with access to a large library of movies and TV shows. This service can be accessed from almost any computing device that’s connected to the internet. Mobile devices such as Android and iOS phones can access the service with a dedicated app. On computers, this can be accessed from the browser. Although this is a stable platform there are instances when certain issues can occur when trying to access Netflix. In this latest installment of our troubleshooting series we will tackle the Netflix Error M7111-1931-404 issue.
How To Fix Netflix Error M7111-1931-404 Issue
Before performing any of the recommended troubleshooting steps for this particular problem you should try to restart your computer first as this will usually resolve most issues caused by a minor software glitch.
This Netflix error message usually occurs while accessing Netflix on a computer browser however it can also occur on mobile devices. Listed below are the recommended troubleshooting steps you need to do for this issue.
Disable AdBlock
AdBlock is a browser extension available for Google Chrome, Apple Safari, Firefox, Opera, and Microsoft Edge web browsers which works by preventing advertisements from being displayed on websites. Sometimes this can also interfere with the way Netflix works and to check if this is causing the problem you should try to disable it.
Google Chrome
- Open Google Chrome, type chrome://extensions/ in the navigation bar and press Enter to open the Extensions tab.
- In the Extension tab, scroll through the extensions list and locate Adblock (or Adblock Plus)
- Disable the toggle in the bottom-right corner of the listing.
Safari
- Choose Preferences from the Safari menu and select Extensions.
- Select or clear the check box next to AdBlock.
Microsoft Edge
- Click the More (three dots) menu and select Extensions.
- Point to AdBlock in the list and click the cog icon.
- Click ON to turn AdBlock off.
Firefox
- Click the menu button and then click Add-ons.
- In the Add-ons Manager tab, select Extensions.
- Click Disable to turn AdBlock off or click Enable to turn AdBlock on.
Check if the Netflix error M7111-1931-404 issue still occurs.
Remove VeeHd extension
VeeHD is a browser add-on that enhances a users Internet browsing experience by enabling access to high definition streams. This might seem useful however it can often interfere with the way Netflix works. To check if this is what’s causing the problem you should remove it from your browser.
- In Google Chrome, type “chrome://extensions/” in the navigation bar at the top and hit Enter.
- Scroll down through the list of extensions and click the Remove button associated with VeeHD Enhanced.
- Then, click YES at the next prompt to confirm the uninstallation of the VeeHD Enhanced extension.
You can also uninstall this by from Windows Settings
- Click on Start then Settings
- Click on Apps
- Search for the VeeHD and VeeHD Plugin
- Select both entries then click on Uninstall.
Check if the Netflix error M7111-1931-404 issue still occurs.
Disable Netflix extensions
There are several Netflix extensions which you can get for your browser that presumably enhances your viewing experience. While this might seem to work it is actually considered to violate the Netflix terms and conditions. If you have any of these extensions present in your browser then you should remove it.
- Open Google Chrome then type “chrome://extensions/” in the navigation bar at the top and hit Enter.
- Scroll down through the list of extensions and click the Remove button associated with the extension that you previously sideloaded.
- Click Yes at the next prompt to confirm the uninstallation of sideloaded extension.
Check if the Netflix error M7111-1931-404 issue still occurs.
Verify if the Netflix servers are online
Sometimes this problem can be caused by a Netflix server outage. You can check if Netflix is down in your area by going to this website. https://help.netflix.com/en/is-netflix-down.