How To Fix Steam Store Not Loading Issue Quick and Easy Way

Steam is one of the best platforms to get a digital copy of your favorite PC games. Instead of going to a store to buy a physical copy of the game you can just download it to your computer which is quite convenient for most people. Although this is a stable platform there are instances when certain issues can occur. In this latest installment of our troubleshooting series we will tackle the Steam store not loading issue.

How To Fix Steam Store Not Loading Issue

Before performing any of the recommended troubleshooting steps listed below it’s best to restart your computer first. This action refreshes the operating system and remove any corrupt temporary data that could be causing the problem.

There are several factors that can cause this particular problem ranging from a problem with the cached data to a problem with the Steam program. Listed below are the troubleshooting steps that you need to do to fix the problem.

Clear the HTML cache

When the in-game browser gets slow then chances are that it might have some corrupted cached data. One of the fastest ways to fix this problem is to clear out the HTML cache of the computer. 

  • Exit the Steam client.
  • Press the Win + R button. This should pop-up the Run application.
  • Type in the dialogue box write “control’’ to open the Control Panel.
  • Search for “Folder Options” in the dialogue box located in the upper right corner.
  • Click the “Folder Options” 
  • Click the “View” tab and  check the line which says “Show Hidden files, folders and drives”. Mark it, apply the changes and close the window.
  • Press the Win + R button. This should pop-up the Run application.
  • Type C:\Users\<Username>\AppData\Local\Steam\htmlcache. Here the <Username> is your windows account username.
  • You will see a window with all the names of the Users who use this computer. Click on your user name and advance to find a folder named “AppData”. You will see a folder named “Local”. Locate a folder named “Steam” in it. You will see a folder named “htmlcache”.
  • In the cache folder, select all the items and delete them.
  • Press the Win + R button. This should pop-up the Run application.
  • Type steam://flushconfig
  • Press “Ok”, a window will pop up to confirm your action. 

Check if the Steam store not loading issue still occurs.

Add “–no-cef-sandbox” in your Steam shortcut

  • Go to your Steam folder ( the default location should be C:\Program Files (x86)\Steam).
  • Make a shortcut of your steam.exe file and paste it into your steam folder.
  • Right click it on the shortcut then go to Properties 
  • In the target textbox, add: -no-cef-sandbox at the end of the path ( it should look like this “C:\Program Files (x86)\Steam\Steam.exe”-no-cef-sandbox).
  • Press OK to save the properties and run the shortcut you have just created.

Check if the Steam store not loading issue still occurs.

Delete the Steam Web Browser Cache

There’s a possibility that the Steam web browser cache has become corrupted. If this is the case then you should clear this cached data.

  • Open steam and click on the “Steam” tab on the top left.
  • Click on the “Settings” option from the list.
  • Click on the “Web Browser” option in the left pane.
  • Click on “Delete Web Browser Cache” and “Delete Web Browser Cookies” options.
  • Restart Steam

Check if the Steam store not loading issue still occurs.

Uninstall then reinstall Steam

One last troubleshooting step that you should do in case the issue persists is to uninstall then reinstall Steam.

Backup your game

  • Open your Steam PC client by double-clicking it on the Desktop.
  • Click the Steam button at the top right part of the window and choose Settings from the dropdown menu. Navigate to the Downloads tab in the Settings window and click on Steam Library Folders.
  • Here you should see the full list of all libraries you currently use and the folders you should look for when backing up. Since the default folder is C >> Program Files (x86) >> Steam >> steamapps.
  • Go to the location above by clicking to open any folder or the File Explorer and clicking This PC or My Computer at the right pane. After that, open the location above and find the “steamapps” folder.
  • Right-click the folder and choose the Copy option from the context menu. Go to any location outside the Steam folder on your computer and paste the folder by right-clicking and choosing Paste. The best location would be your Desktop.
  • Repeat the same process for all library folders. After uninstalling Steam, you will have to add the folders again as the Steam library folders as you did the first time.

Uninstall Steam

  • Log in with an admin account on your computer.
  • Click on the Start button then on the gear icon in order to open settings if you are using windows 10.
  • Click on Apps which should immediately open a list of all installed programs on your PC.
  • Locate the Steam entry on the list and click on it once. Click on the Uninstall button above the list and confirm any dialog boxes which may appear. Follow the instructions on-screen in order to uninstall Steam and restart your computer afterwards.
  • Open the official Steam website then download the Steam installer. Follow the instructions on how to install Steam.

Check if the Steam store not loading issue still occurs.