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How to know if a processor is failing and how to fix it [troubleshooting guide]

The Central Processing Unit (CPU), also known simply as the processor, is considered the heart of a computer system. Despite what the title of this post says, a CPU very seldom fails and if it does, there’s nothing much that an average user can do about it, in a sense anyway. This post is intended to educate a user on the things to watch out for as opposed to providing concrete steps to make a failed CPU work again. If you’re looking for a more technical guide on how to resuscitate a failed CPU, we suggest that you look for other guides.

In this post, we cover the following topics:

  1. Symptoms of a CPU failure
  2. Reasons for CPU failure
  3. How to troubleshoot a failing CPU
  4. How to prevent CPU failure

Before we proceed to the main topic, we would like to remind you that we accept requests for assistance regarding their Windows computers. If you have a problem that you can’t seem to find a solution to, send us your issue by following the link at the bottom of this page. Just remember, windows problems can sometimes be difficult to diagnose so kindly make sure that you give us very detailed description of the problem. You want to mention relevant history that may have led to the issue. The more information that you can provide, the higher the chance of us diagnosing the issue more efficiently. We also expect that you mention whatever troubleshooting step/s that you may have done before contacting us in order to prevent repeating them in our article. Again, the more details you can give us, the faster it is for us to pinpoint the cause and its corresponding solution.

 

Symptoms of a CPU failure


By design, today’s computers won’t load the operating system if an essential component like a CPU is not working. In other words, the usual boot up process can’t be completed as POST or Power-On Self-Test will indicate that a critical component is missing in the system. Other components such as fans, hard drive, and the motherboard in general will continue to work but the boot up process will eventually end up in a blue screen of death error. Still, there are other observable symptoms before and during a CPU failure that you must be aware of. Knowing them can help you identify the problem faster, shortening downtime.

Lock ups and overheating immediately before PC shuts down. If you noticed that your computer had lock up instances before the final crash, one of the things that you should consider is a bad CPU. It may have overheated causing the system to shut down automatically to prevent further damage. A CPUhas a built-in fan to keep itself cool but if the fan fails for some reason, the CPU can temporarily overheat. This is one of the reasons why you should ensure that all fans in your computer are checked and cleaned once every year. Dust can sometimes choke fans so keeping it away regularly can make or break a system. If your CPU appears to suffer from frequent overheating, consider cleaning its fan first. If that won’t work, check the BIOS to see if there’s a way for you to lower its RPM. Doing so may have significant impact on performance, especially if you’re using your computer for graphics-intensive activities but it can also be the only effective remedy short of replacing the CPU.

Keep in mind that prolonged overheating can permanently damage the CPU. If you are 100% sure that the CPU is overheating (some motherboards have diagnostic tools to let you monitor the CPU’s temperature), find a way to lower the temperature down, or consult an expert how to fix it.

Beeping. As mentioned above, your computer runs a self check (POST) to verify if all the essential peripherals are working or not. If the test will find out that the CPU is not working, the boot up process will then be interrupted and the motherboard will produce a beeping sound. The beeps are actually codes that helps a technician identify the problem so make sure that you take note how many beeps there are. You can then search Google what the beep code means.

Charred motherboard or CPU. Severe overheating can melt or leave charred appearance on both the motherboard or the CPU itself. Try to remove the motherboard from the tower and disconnect the CPU to see if this is the case (steps provided below). If overheating was bad, the CPU may be damaged permanently. In this case, there’s nothing more that you can do about it. Simply replace it and go on with your life. Depending on the damage, the motherboard can also be rendered useless so make sure that you troubleshoot the motherboard too afterwards.

Reasons for CPU failure


Like any other electronic component, the CPU can die for simple reasons. Below are the items that you should minimize in the system if you want to lengthen a CPU’s lifespan.

Heat. A working CPU generates heat but if heat levels go beyond the normal threshold, the CPU can die from it. Again, never underestimate the power of fans. There’s a reason why extensive cooling systems are expensive. If possible, put the computer in an air-conditioned room so heat build up becomes slow.

Aging. Some processors can outlive all other components but most of the time, you can expect an old CPU to just give up anytime. If you have an older system (over 5 years old), the CPU can suddenly die even if it’s taken care of properly. The first component in the CPU assembly that usually gives up is the  fan. Over time, this moving part simply reaches its natural limit and there’s nothing that you can do about it. There are millions of transistors in a CPU and if one of two stop working, the CPU may malfunction if it does a specific task. This one is difficult to check directly so if you’ve ruled out all possible causes, the only thing that you can do is to replace the CPU.

Undue stress or overclocking. CPUs are rated based on their clock speeds. Some CPUs are designed to allow faster clock speeds for enhanced performance but this comes at a price. Overclocking can add stress to the unit, shortening its overall lifespan in the process. In other words, you are trading longevity of the CPU for more processing power, which is not entirely bad. If you have the resources to get a faster CPU though, we suggest that you do so instead of overclocking.

Power surge or unstable voltage. Many of today’s processors are so reliable they can run continually for years without breaking down. However, if you are in an area with frequent lightning storm or unstable power lines, a power surge can effectively kill a processor, if not the rest of components in the motherboard. Try not to connect your computer directly to the wall outlet. If possible, use a surge protector to safeguard your computer from sudden power spikes.

Bad motherboard. A motherboard is a sophisticated interconnection of many different components and sometimes, even one bad capacitor can cause another component to fail. Try to do a visual hardware check on the motherboard and watch out for leaking or bulging capacitor. If you find one, there’s high probability that it’s causing the CPU to fail.

How to troubleshoot a failing CPU


A CPU either works… or not. If properly installed, a CPU will work until it dies, unless it something drastic happens like a power surge, lightning strike, severe motherboard damage. That said, if a CPU appears to be not working anymore, the best thing that you can do is to replace it. Period.

Check if the system is overheating. Before you consider the physical removal of the CPU and testing a new one, you must double check if the system is showing signs of overheating. These are some of the concrete steps that you can try:

  • Make sure that airflow is clear. Sometimes, extra cables inside the case can block important vents.
  • Keep the number of fans under control. Too many fans does not necessarily mean it’s better.
  • If you can still access the BIOS, make sure that it runs the latest firmware version. The update process depends on the board you’re using so make sure that you consult the documentation that came with it. Usually, you’ll know the BIOS version by checking the BIOS string that shows up during boot-up. Other motherboards may have a different way to showing their firmware version so again, do a small Google search or use the manual.
  • Check the fan or heat sink. This step is only applicable if you know how to remove and re-place the CPU. If you do, make sure that the push pins are in the correct position and that the heat sink is correctly attached to the motherboard. Together with this step is to check if there’s a thermal interface material on the bottom of the heat sink. If there’s none, it may be the reason why the computer overheats. Thermal interface material often comes in the form of a thermal glue.

If nothing happens during boot up, that is, the display remains blue or black and you suspect a processor failure, you must do the following steps:

  • Check if the power LED light on the motherboard is on or off.
  • If the LED light is off, check for motherboard or power supply issues.
  • If the LED light is on, check if the processor fan spins when the system is powered on.
  • If the processor fan spins, you must do a swap test using another workable processor. Confirm the other devices are working correctly.

How to prevent CPU failure


Despite its reliability, you want to make sure that your computer’s CPU lives to its fullest. Because overheating is often the most common reason for CPU failure, here are the things that you must do to prevent it.

Monitor the CPU’s heat levels. High quality motherboards provide a monitoring tool for CPU temperature and fan speed within BIOS so make sure to use it. Again, how the monitoring tool is implemented depends on the motherboard you have so use the accompanying documentation for reference. Monitoring tools in BIOS are designed to be user friendly so you may even have the capability to use a mouse. Temperature readings are often in plain form so you can understand them and if you’re lucky, there may be a reference on what’s normal and not.

In case you can’t establish the baseline temperature, you must figure it on your own by noting what the CPU temperature is when it’s on idle state. After that, you then need to put the CPU under load so you can also take note of its operating temperature. If you run the motherboard monitoring program, set reasonable tripwire values for temperatures and configure the program to notify you when those temperatures are exceeded.

Use good CPU coolers. CPUs bought in retail stores include stock coolers but if you can afford quality third party coolers, go for it. Aftermarket coolers are usually more efficient than the stock cooler but they can also be noisier so make your choice depending on your need. If you’re after good performance, go ahead with aftermarket ones. If you are the one installing the cooler, make sure that you clean the processor surface properly before you apply the thermal compound. Also, make sure that the heat sink fits snugly in the processor.

Clean the tower regularly. This is self-explanatory but again, we can’t emphasize enough the need to minimize dust inside the tower. Dust can clog vents, reducing airflow to the processor and other components.

Use Thermally Advantaged Chassis (TAC).  TAC is a fancy term for more advanced case designed to direct extra heat away from inside components (outside). TACs can be expensive but it can be an effective method to minimize heat inside the case. If you have the resources, we suggest that you use it instead of a standard case.

Location, location, location. Placing your computer near a heat source in whatever form is a big no-no. A cool, dry place is okay but a climate-controlled room is better. Computers, if the can, would choose a colder environment over a hot one any day so make sure that you help it get it wants.

 


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One Comment

  1. Hello guys need help with my new pc rig.

    List of specs:

    R5 Gaming case (2 120mm fans and I added a 3rd in front.)

    MSI B350 Tomahawk Motherboard
    RYZEN 5 6 core 12 threads
    8 GB Corsair DDR5
    MSI Radeon r9 380 4GB graphics card.(used and given to me by my cousin because he upgraded his)
    120 GB SSD (for the Operating System)

    500 GB Seagate HDD

    Powerspec 650 Watt power supply.

    So ok…. I installed Windows 10 with updates as well as the B350 motherboard drivers and tools . I also updated the Bios on the motherboard. My problem is that when I turn on my PC after a few minutes or even seconds my 4k TV(which is what I’m using) image signal goes off then the blue lite starts blinking on my PC then the fans stop spinning. I’ve tried everything. Any help would be greatly appreciated thanks guys.

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